My Client manufactures plain and printed labels in both roll and sheet formats for both B2B and B2C customers, across a broad range of market sectors and industry types. The company has been in existence for 10 years and is experiencing strong growth making it one of the leading suppliers of labels in the UK. The business is located in Peterborough.
JOB TITLE: French and English Customer Care Representative
REPORTING TO: General Manager
DUTIES & RESPONSIBILITIES
oTo effectively represent the company through the provision of professional customer service assistance in the placing and processing of orders and technical questions relating to label applications and printing, from inbound enquiries (email, telephone and website).
oTo make outbound telephone calls to customers in response to customer communications and to follow-up requested quotations and samples sent.
oTo be responsible for all Francophone customers.
oTo meet communication effectiveness and productivity targets.
oTime management and daily activity planning
oTo maintain accurate and up to date customer records
oTo participate in regular training.
oAdherence to all company guidelines and requirements
APPLICANT PROFILE - ABILITIES & SKILLS
oMust possess a demonstrable record of work-place customer service experience.
oMust have a winning/can do attitude.
oMust be able to effectively communicate in French and must hold written and spoken competence to an effective working proficiency or more.
oDemonstrable problem solving skills and able to find solutions.
oAbility to work with technical information.
oAble to learn, retain and apply knowledge acquired through training.
oGood command of the English language, in written and verbal terms and good comprehension.
oGood speaking voice and presence.
oIT literate and able to use and/or learn standard and proprietary software.
oInbound/outbound customer service experience from within the label, design and digital print trade preferred, but not absolutely essential for a strong candidate from a related industry and/or role, as full training will be provided.
oDemonstrable record of development and/or experience within customer service roles.
oA working knowledge of the label and/or digital print industry and markets desirable.
oDemonstrable evidence of providing and understanding technical solutions and being able to effectively communicate information.
o£ 21,000 basic Salary (paid weekly in arrears) - DOE + £2,000 language allowance per annum.
oPerformance Related Pay (Communications Effectiveness; Conversions & TO) paid after completion of probationary period
oHoliday - 28 Days per Annum (Inc. UK Public Holidays) + additional length of service allowance.
HOURS OF WORK
o08:30am - 17:30pm (logged-in by 08:25) Monday - Friday
oBreaks - 1 hour per Day (typically 2x15minutes and 30 minutes lunch/1 hour lunch break)
PLACE OF WORK
oGround Floor Office
oFacilities: Car Park & Kitchen.
WORKPLACE DRESS CODE
oBusiness formal - Monday to Thursday
oSmart Casual (excluding jeans, tee shirts and trainers) - Monday to Thursday
This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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