JOB TITLE: Technical Sales Advisor (French and English)
REPORTING TO: Customer Care Team Leader
DUTIES & RESPONSIBILITIES
oTo respond to, and take responsibility for, quotation requests received via telephone, email, live chat or other means.
oTo ensure that the products and/or services quoted for are suitable for the customer's use and application and to effectively follow up such quotes raised with a view to converting to sales and to upsell where appropriate.
oTo effectively represent the company through the provision of professional customer care in the placing and processing of orders.
oTo be one of the primary responders for technical and/or complex enquiries.
oTo carry out regular technical checks on website orders with follow up communication with customers where appropriate.
oTo make outbound telephone calls to customers in response to customer communications, to follow-up quotations and samples or request further information required to process the customer orders.
oTo meet communication effectiveness, productivity and quotation conversion targets.
oTo participate in regular training and assist in the provision of training for other members of the team.
oOther reasonable duties given by the Customer Care Team Leader.
oTo be responsible for all Francophone customers.
APPLICANT PROFILE - ABILITIES & SKILLS
oMust be fluent in French and English (oral and written communication)
oMust possess a demonstrable record of technical sales and customer service experience.
oMust have a winning/can do attitude.
oDemonstrable problem solving skills and able to find solutions.
oAbility to work with technical information.
oAble to learn, retain and apply knowledge acquired through training.
oGood command of the English language, in written and verbal terms and good comprehension.
oGood speaking voice and presence.
oIT literate and able to use and/or learn standard and proprietary software.
oInbound/outbound customer service experience from within the label, design and digital print trade preferred, but not absolutely essential for a strong candidate from a related industry and/or role, as full training will be provided.
This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your