Customer Service Account Manager

Location: Kingston upon Hull
Job Type: Permanent
Salary: £20000 £22000
Contact: Debbie Gough
Call: Debbie
Reference: J14148
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Customer Account Manager
Driffield YO25
£20000 - £22000
Commutable from Beverley, Driffield, Hull or Bridlington.
Hours 7.30am - 5pm Monday to Friday (some flexibility will be required)
The Company
An established company based near Driffield is looking for a Customer Account Manager to deliver a high level of Customer Service and build client relationships.
The Role
Initially office-based, working in a team of 4 and reporting to the Head of Sales and Marketing you will be dealing with retailers over the phone to ensure all customer requirements are met. As things change you will also get the opportunity to go out and meet your clients to enable you to maximise business opportunities.
Duties
·Provide a high level of Customer Service at all times
·Regularly review customer performance, including price, payment history and financial security inclusive of credit control - prioritise the customer portfolio accordingly
·Work with Head of Sales and Marketing to agree promotional activities and seasonal sales plans
·Organise customer satisfaction surveys and monitor our CSAT score on a quarterly basis.
·Support Regional van drivers with marketing and delivery standards as well as offering a SOS delivery service for any missed orders to improve customer service and order fulfilment.

Skills/Experience
·Account Management experience
·Excellent Client Relationship skills
·Be able to identify new opportunities
·Organised




This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.  Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

By applying for the above position and providing your
personal data to us you understand that your data will be processed in line with our Privacy Policy. To
view our full Privacy Policy please go to: https://bit.ly/2GAtG1R