Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
Location: Leeds (Kirkstall)
Salary: £22,500 + Commission
- Onboarding of all new accounts ensuring finance, sales and operations accurately capture information in a timely manner.
- Pro-actively communicate and work with other departments to ensure customer specific requirements are met.
- Review opportunities to map customer orders in the system for improved order processing efficiency.
- Actively update the CRM and SAP systems with customer specific information.
- Ensure any requested customer delivery deferrals are communicated to the Production Planning team and Sales Representative as well as being responsible for updating the order in SAP.
- Review opportunities within SAP for customer/order specific requests.
- Review opportunities within the CRM system to improve internal and external communication.
- Provide regular updates to the CS and Sales teams regarding key account information.
- Attend customer meetings either onsite or at customers premises supported by Sales Representative and/or Customer Experience Manager.
- Produce, review and communicate customer specific KPI's.
- Gather and review customer feedback with appropriate Sales Representative and/or Customer Experience Manager.
Experience and Skills required
- Strong interpersonal skills are required to develop rapport and build relationships with new/existing customers.
- Methodical approach to your work ensuring high accuracy of right first time.
- Ability to effectively and confidently handle any occurrence of conflict; demonstrating active listening and empathy skills.
- Ability to multi-task and use various systems whilst engaging with customers over the telephone. The account representative must be able to listen to, and in some cases emphasize with, the customer whilst obtaining the relevant information to handle the call effectively.
- Strong technical aptitude to understand the range of products and services and utilise this knowledge to best serve the customer.
- Understand the business operations within and the industry competitive environment.
Closing date is 1.12.2021
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future