Contract Supervisor

Location: Wakefield, West Yorkshire, England
Salary: £30k - 35k per year
Contact: Craig Cartwright
Call: Craig
Reference: 3544
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Are you an experienced Customer Service Team Manager looking for a new and exciting opportunity ?

Would you like to work for a genuine Market Leader in the world of Contract Logistics Services , enjoying an extended period of growth ?

The Role

Reporting in to the Contract Manager, the successful applicant will be responsible for managing a team of 4 Customer Service Operatives.
Working closely with the Transport Operations Manager and their team to deliver excellent  standards of customer service.

Duties 

  • Ensuring team deliverys the highest levels of Customer Service at all times, within a time critical environment.
  • Ensure that all calls & emails are dealt with appropriately and promptly.
  • Manage customer incident calls / emails through to completion.
  • Chase information from network.
  • Ensure the accurate recording of necessary information 
  • Liaising with internal and external stakeholders
  • Monitoring and management of team activity and perfromance through KPI`s
  • Coaching team members as and when required
  • Internal communications
  • Interact with interface Transporean
  • Collate POD’s
  • Manage customer expectation

Closing date is 21st February 2022

Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client

To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.