Customer Resolution Advisor

Location: Leeds, West Yorkshire, England
Salary: £22.5k per year + commission
Reference: 3175
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

Customer Resolution Advisor

Permanent

Location: Leeds (Kirkstall)

Salary: £22,500 

Main Responsibilities

  • Provide assurance as the main point of contact for resolution to complaints/issues.
  • Providing timely and accurate responses to build the customers Confidence.
  • Responsible for logging and communicating corrective actions with relevant person.
  • Assist management in recording complaints to accurately capture areas of improvement.
  • Responsible for providing returns authorisation and completing all relevant returns processes within SAP system.  
  • Liaise with Sales Representative, where required, for any additional support with returns/credit authorisation.
  • Escalate high value returns/credit requests to Sales Director and Customer Experience Manager.
  • Responsible for raising credit notes within SAP in relation to: claims, returns requests and invoice errors.

Experience and Skills required

  • Ability to effectively and confidently handle any occurrence of conflict, demonstrating active listening and empathy skills.
  • Methodical approach to your work ensuring high accuracy of right first time.
  • Critical thinking and problem-solving skills are essential for effective decision making and delivering appropriate outcomes.
  • Demonstrates a high regard for due diligence and attention to detail.
  • Strong technical aptitude to understand the range of products and services and utilise this knowledge to best serve the customer.
  • Excellent cost management: ability to balance business profitability with customer expectations.
  • Thrives at working under own initiative/minimum supervision; whilst having the humility and maturity to seek support. 

Closing date is 1.12.2021

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.