Customer Service Advisor

Location: Exeter, Devon, England
Salary: £19.2k per year
Reference: 2647
Contact Name: Guy Allen
Expiry Date: 2021-08-19

Job: Customer Service Advisor

Location: Exeter

Salary: £19,200

Hours: 9.30am - 5pm Monday to Friday

Summary:

Reporting directly to the UK Group Customer Service Assistant Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.

Accountabilities

  • Answering in bound calls from retailers with regards to orders and general enquiries
  • Answering customer queries via email and telephone in line with our company values
  • Processing customer orders accurately
  • Issuing customers with quotes, pro forma invoices, order acknowledgement and general administration
  • Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
  • Calculate customer discounts and carriage costs in relation to customer orders
  • Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed
  • Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary
  • Support the field based Sales Teams
  • Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers
  • To comply with company policies at all times

Experience, Attributes & Skills sought :

  • Possess excellent communication skills both verbal and written
  • Computer literate - with sound knowledge of Microsoft Office
  • Excellent time management skills
  • Accurate and has an eye for detail
  • Enthusiasm to learn new skills and ability to grasp large amounts of product information
  • Ability to work on own initiative as well as a larger team

Desirable Qualities:

  • Previous experience in dealing with customers over the telephone
  • Experience of working in a fast paced environment
  • Previously worked with CRM systems

Closing date is 22nd August 2021

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to guy.allen@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.