Customer Service Advisor

Location: Fawley, Hampshire, England
Salary: £17,468 - 22,800 per year
Reference: 2803
Contact Name: Guy Allen
Expiry Date: 2021-11-10

Job: Customer Service Advisor (Full Training will be provided)

Location: Fawley, Southampton (Flexibility once trained to Work from Home and the office)

Salary: £17,468 - £22,800 (Opportunties to progress to different Levels within this role)

Level 1 CSA (£17,468 - £19,500)

Level 2 CSA (£20,000 - £22,800)

Job type: Permanent, Full Time

Hours: Monday to Friday 9am - 5pm

 

Summary:

To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems

 

Key Responsibilities:

Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach

Have a strong sense of ownership and take pride in your work

Be well organized and able to work under pressure

Have excellent attention to detail

Have good IT systems knowledge

Effectively answering inbound calls, emails, social media contact

Deploys and confirms customers ordering and delivery requirements

Able to resolve queries regarding customer accounts including billing, payment plans and general administration

Provide speedy and accurate information by telephone and in writing in line with procedures

Communicate effectively with all relevant site/company and external departments

Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction

Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem

Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met

 

Experience, attributes & skills sought:

Strong, clear, concise and confident telephone manner

High attention to detail

Able to prioritise tasks and work confidently under pressure

The ability to work in a fast paced environment, managing a diverse workload

The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice

Strong written and verbal communications skills

Good IT skills, Microsoft Office suite and ideally SAP

 

Personal Attributes:

Focused and motivated, with a positive attitude towards learning, growth and change

Resilient, and able to thrive in a rapidly changing environment

Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness

Solution orientated approach to problem solving, bringing forward new ideas and improvements

 

Benefits:

Matched 4.5% pension to 7.5% after 2 years ,

4x salary Life assurance ,

Income protection cover 50% sal after 2 years ,

Free EAP cover ,

Corporate Headspace app ,

33 days holiday inc bank hols increasing with length of service ,

Various corporate discounts

 

Closing date is 8th November 2021

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client

To Apply please follow the application process for the site this job is advertised on or email your CV to guy.allen@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.