Customer Service Advisor

Location: Hadleigh, Suffolk, England
Salary: £21k per year
Contact: Debbie Gough
Call: Debbie
Reference: CS Hadleigh
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Customer Service Assistant

Hadleigh IP7

£21000

Commutable from Ipswich, Sudbury or Colchester

The Role

Providing excellent communicative customer service to our customers.  Understanding our products and theirs to support and increase wallet share.  Managing stock levels, orders and forecasts.  

Key Responsibilities of the Customer Service Advisor

  • Embracing product knowledge throughout our comprehensive range
  • Promote the products/upselling/wallet share
  • Build sustainable relationships of trust with customers
  • Manage customer accounts within various industry markets
  • Manage forecasts/monitoring progression of orders/scheduling deliveries on time
  • Manage stock, purchase and sales orders, liaising with both customers and suppliers
  • Handle complaints, provide appropriate solutions in a timely fashion
  • Support our external sales team and provide the necessary data
  • Occasional customer/supplier visits
  • Adhere to the Company’s policies and procedures, departmentally and companywide

Knowledge, Skills, Abilities of the Customer Service Advisor

  • Proven office-based product customer service
  • Ability to multi-task, prioritise and manage time effectively
  • Ability to understand customer forecasting
  • Ability to work within a team, being flexible, supporting colleagues of all levels within a fast-paced working environment no matter what task is in hand.
  • Accuracy and attention to detail is a must
  • Able to problem solve and handle challenges both with our customers and suppliers
  • Confident, focused, professional and positive attitude
  • Reliable, trustworthy and adaptable
  • Great communicator with fellow colleagues throughout the business both via email and telephone
  • MS office knowledge, especially Excel
  • Mathematical
  • Sage 200 experience would be preferred

Benefits:

  • Salary from £21,000 depending on experience 
  • Full-time, Permanent
  • Perk Box membership
  • 6 monthly bonus scheme
  • Company contributing pension scheme
  • 25 days holiday, plus bank holidays