Customer Service and Sales Advisor

Location: Blackburn, Lancashire, England
Salary: Negotiable depending on experience
Reference: 3204
Contact Name: Craig Cartwright
Expiry Date: 2021-12-03

Our client, a Market Leader in their Specialist Market place, is looking to recruit a Customer Service Advisor for its busy operation.

Purpose of Role

Your role as Customer Service Advisor is to be responsible for fulfilling customer needs, from processing of order enquiries through to the successful delivery of products to the customer on time and in full.

Key Result Areas & Responsibilities

  • Building and maintaining an effective working relationship with customers
  • Processing customer orders accurately and efficiently
  • Following the customer order through to the despatch & delivery
  • Liaising with internal departments to ensure order capability
  • Advising the customer of any potential issues that may affect their order and working to resolve these.
  • Accurately maintaining Customer price files.
  • Answering phone calls, and reacting efficiently and professionally to customer queries.
  • Investigating and processing customer complaints and invoice queries, which may incl

Ideal Background - Education and Experience

  • Excellent attention to detail and accuracy in service delivery
  • Ideally customer account experience and delivering client-focused solutions based on customer needs
  • Ability to build good working relationships with both internal and external Customers
  • Experience in working in a fast paced, high volume environment.
  • Strong IT & Microsoft knowledge

Closing date is 5th December 2021

To Apply please follow the application process for the site this job is advertised on or email your CV to craig.cartwright@hawk-3.com By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.