Customer Service Assistant

Location: London, Greater London, England
Salary: Market related
Reference: 3969
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Are you an experienced Customer Service assistant from a logistics or warehouse background?

Our client is looking for a customer service assistant for their branch in Ruislip, previous experience working with order numbers (SKU's) and retail experience also desired.

Role: Customer Service Assistant

Location: Ruislip

Salary: Competitive

Working Hours: 08:30 - 17:00 Mon - Fri

Closing date is 16 th April 2022

Reporting to the Customer Services Manager, responsibilities will include assisting with the following activities:

- Ensure that all incoming orders are entered onto the system on the day of receipt.

- Reviewing each order, checking that the value of the order matches the customers purchase order and verifying exceptions with management prior to sending out the order confirmation.

- Daily processing of EDI (Inbound and Outbound).

- Ensure that all inbound faxes and e-mails are dealt with in a timely manner.

- Ensuring that all amendments to orders/ cancellations are processed.

- Allocation of stock to various accounts.

- Advising Customers on Stock availability.

- Production and distribution of stock status reports.

- Where possible offer alternative items due to stock shortages.

- Work with the Logistics team to ensure all special requirements are identified.

- Processing of orders from the Showrooms.

- Ensure that the correct discounts are applied to orders.

- Assist other departments during certain periods.

- Various ad-hoc tasks that may from time to time arise.

Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client

To Apply please follow the application process for the site this job is advertised on or email your CV to by applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.