Customer Service Handler

Location: Shrewsbury, Shropshire, England
Salary: £16k - 18k per year
Reference: 2926
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

Permanent 

Location: Shrewsbury

£16,000 - £18,000 

Customer Service Handler 

Monday - Friday, 08:00am - 17:00pm, 40 hours per week 

Main Responsibilities

  • Being the initial point of contact for all customer queries in a small team 
  • Having an excellent product knowledge to showcase all options available to customers 
  • Updating customers on their installation status, outstanding charges, and rearranging appointments 
  • Assessing customer complaints in a calm and timely manner, ensuring the case is passed to the relevant person if a solution cannot be reached

Experience and Skills required

  • Previous experience handling calls and remaining calm under pressure 
  • Previous experience working within a Customer Service environment
  • Excellent communication skills
  • Confident telephone manner

Closing date is 15.10.2021

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.