Customer Service Manager

Location: Little Driffield, E Riding of Yorkshire, England
Salary: £30k - 35k per year
Contact: Debbie Gough
Call: Debbie
Reference: CS Driffield
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Customer Service Manager

Driffield YO25

£30k - £35k

Commutable from Bridlington, Beverley, Goole, Hull or East Riding

We are looking for a Customer Service Manager to be a part of a senior leadership team reporting to the Managing Director.

You will be responsible for recruiting, training, and overseeing the performance of a team of Customer Service Advisors. Besides, you should also be able to assist with the development and implementation of effective sales strategies. 

As a Customer Service Manager, you should be able to address any customer queries and handle complaints. You should have excellent communication skills and the ability to maintain long-term customer relations. 

To be able to perform in this job role, you should demonstrate strong networking and negotiation skills.  Furthermore, you should possess good leadership and decision-making skills. Your ability to perform under pressure and manage stressful situations will be a plus.  

Responsibilities of the Customer Service Manager

  • Day to day motivation and management of a team of 4-5 customer service advisors
  • Recruiting and training Telesales and Customer Service Account Manager Representatives 
  • Assisting in the development of effective sales strategies 
  • Implementing and monitoring the performance of sales strategies 
  • Analysing the performance of the customer service advisors using KPI’s
  • Building and maintaining long-term customer relations 
  • Preparing and presenting detailed and accurate sales reports 
  • Addressing any customer queries and complaints 
  • Maintaining an updated record of all customer information in the database 
  • Assisting in developing sales scripts 
  • Recording sales calls and meetings details for future reference 
  • Building and maintaining a suite of KPIs 
  • Taking up any urgent requests or queries in a timely manner 
  • At least 5 years of work experience as a Telesales Manager, Customer Service Manager or a similar role in the Sales department 
  • Excellent communication, presentation, and negotiation skills 
  • Good time management and organizational skills 
  • Strong leadership skills 
  • Ability to multitask and handle stressful situations 
  • Highly motivated and detail-oriented individual 
  • Ability to work under pressure 
  • Proficiency in Microsoft Office & CRM systems
  • Ability to work independently and collaboratively 
  • Ability to offer excellent customer service

Requirements of the Customer Service Manager