CUSTOMER SERVICES ACCOUNT LEAD / ILMINSTER - PERMANENT OPPORTUNITY
Location: Ilminster, Somerset
Assignment: Permanent contract
Hours: Monday to Thursday 8:30am - 16:30pm & Friday 8:30am - 16:00pm
Pay: £29,000 per annum
Duties as a Customer Services Account Lead:
- Focusing attention on allocated Customer Accounts and supporting partners
- Gaining an understanding of your customers business
- Manage an overall customer experience using project tools
- Provide monthly business update to customers
- Strive to improve customer experience
- Attending customer review meetings in support of the Sales Department
- Managing order processing, RMA's, concessions and quotes
- Acknowledging delivery dates and advising customers of any changes
- Attending customer meetings
- Attending regular conference calls with customers
- Working positively to develop good working relationships with colleagues and contracted personnel
About you:
- Experience of working with a customer facing environment
Result orientated
Positive attitude
Flexible approach to working to deadlines
Attention to detail
Good knowledge of Microsoft Office programs
Experience of using ERP/MRP systems is desirable
Benefits:
- 26 days holiday plus bank holidays
Company pension paid at 6%
Company bonus scheme
Health Cash Plan
Onsite parking
SAYE scheme
Corporate eye test vouchers
Cycle to work scheme
Employee Assistance Program
Long service and staff recognition awards
To apply for this role, please submit your CV via the Apply Now button or contact our Exeter Office on 01392 273665 for more information.