Customer Support Executive

Location: Avonmouth, Bristol, England
Salary: Market related
Reference: 4075
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

CUSTOMER SUPPORT EXECUTIVE

AVONMOUTH

PERMANENT: 08:15 to 17:00 Monday to Friday

COMPEITIVE SALARY WITH BONUS AND BENEFITS

Due to rapid expansion, Hawk 3 Talent are looking to recruit Customer Support Executives for their client based in Avonmouth. The client values their employees and offer an excellent training programme and progression plan with the opportunity to develop and grow within the business.

Role Purpose

You will be expected to support the sales teams with the generation of quotations, handling queries, product sourcing, inbound calls & emails from customers and colleagues & general support to ensure that a cohesive sales approach is offered and exceptional customer service. You need to be able to demonstrate excellent communication skills both written & verbal to ensure that quality support/service is provided to internal and external customers. This role is varied, fast paced and challenging but very rewarding as you will have the opportunity to build lasting working relationships.

Key Accountabilities

  • Responding to all types of incoming correspondences
  • To be the support network for external and internal customers, this will involve providing quotes, orders on request and delivery to SLAs
  • Using our extensive supplier network to source non stocked products for our customers within an agreed timeframe
  • Take ownership of tasks and see them through to completion
  • Answer inbound calls from colleagues & customers and offer a one stop resolution for all where this is not possible agree call backs to customers until resolutions are achieved

Technical Capabilities

  • Your experience will include min of 1yr working within an administration field, customer service or sales environment
  • You'll have excellent communication both verbally and written
  • You'll be able to demonstrate working as part of a driven and dynamic team
  • You'll be open to working in an open plan office environment and embrace working in an energetic sales environment
  • Have a willingness to develop yourself and be open to learning new skills
  • You'll be driven, want to succeed and have a positive & can do attitude

Skills Required

  • Team Work
  • Organised/ability to multitask/time management
  • Communication excellent phone manner/ability to construct informative emails
  • Computer Literate Use to working on company databases & Microsoft packages
  • Collaborative approach

Package

  • Holidays 20 days annually plus bank holidays. One day added per year capped at 5 years.
  • Pension
  • Staff Discount
  • Cycle to Work
  • Healthcare
  • Attendance Rewards
  • Childcare savings
  • Seasonal Gift
  • Eyecare voucher
  • Employee discounts with large retailers such as Tesco, PC World, Boots, Cineworld and much much more!

To Apply please follow the application process for the site this job is advertised on or email your CV to Brooke.Gilmore@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent are operating as an employment agency on behalf of its client.