£30k - £35k
Commutable from York, Pocklington, Dunnington, Selby and Sherburn in Elmet.
A Technology company based between York and Pocklington are looking for an Engagement to join their team.
The Engagement Manager is a key member of the team in supporting strong and robust service delivery to customers. This role will be responsible for working within the Service Delivery team acting to manage customer engagements once sales has secured the deal. The role will involve planning and communicating with customers as well as internal stakeholders.
Managing the full engagement lifecycle and providing engagement outputs as specified by the level of Engagement Management applied to each engagement, you will ensure that outcomes are delivered within scope and to the customer's satisfaction, working with stakeholders to manage risks and demonstrating a flexible approach to the management of issues.
The role includes working with teams across the business; sales, delivery and business operations to ensure the full lifecycle of the delivered service is seamless and well communicated both internally and to customers. Our Engagement Managers work to processes aligned with PRINCE2 methodologies and our Professional Service Management System in Microsoft Dynamics 365 to ensure smooth running of a number of assigned engagements.
Keeping a focus on quality and the bigger picture, they are outcome orientated and aim for each engagement to deliver the anticipated business value for the customer.
·Delivering strong commercial management of engagement budgets and scope, including:
·Creation and management of plans to ensure that outcomes are delivered within the available commercial coverage
·Managing the plan to avoid short notice changes
·Understanding the scope to manage conversations about additions and changes and the impacts on commercials and plans
·Updating and communicating project status to all stakeholders.
·Effectively managing and communicating risks with solution-based proposals for mitigations.
·Working with stakeholders, with a flexible proactive approach to the resolution of issues.
·Reviewing scopes of work and building out robust baselined delivery plans, working alongside workstream leads.
·Track and manage change requests
·Providing high quality assurance checks on all technical and delivery related outputs.
·Working to agreed processes and procedures to manage resource allocation to assigned engagements.
·Maintaining internal project management system, providing standard and ad hoc reporting to Team Lead.
·Ensure internal stakeholders are kept up to date about the status of assigned engagements.
·Management of accurate invoice forecasting
·Maintaining accurate time recording and budget management on the Professional Services Management System
·Strong situational awareness, applied effectively to your allocated engagements.
·Excellent time management capabilities, demonstrating a high level of both personal and project organisation.
·Excellent relationship and stakeholder management capabilities.
·Ability to understand engagement and task goals and set expectations accordingly.
·High levels of consistency and accuracy in all documentation outputs and all written communications.
·A Can Do' attitude in your communication, to develop good customer relationships as well as assisting in the identification of leads and upsell opportunities.
·The ability to work autonomously, escalating internally where appropriate with solution-based proposals.
It would also be desirable to have:
·Foundational understanding of change management
·Understanding of Agile methodology
·Qualification in Prince 2 or other project management methodologies.
·Experience of managing multiple workstreams, either same project multiple customers or multiple project same customer.
·Working knowledge of Microsoft Dynamics 365