German Speaking Customer Service Representative

Location: Newport, Wales
Salary: £20k - 25k per year + Additional Benefits
Reference: 3007
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

German Speaking Customer Service Representative

Newport (Flexibility once trained to work from home and the office)

£20,000 to £25,000 + Additional benefits

Permanent, Full Time

Monday to Friday 9:30am - 5pm

Summary:

A global provider of toys, collectables and entertainment services are searching for a German Speaking Customer Service Advisor. Are you fluent in German and English with first class Customer Service skills?

We have an opportunity for a Customer Service Representative to join the team! You will work under the direction of the Consumer Care Manager and be responsible for handling broad range of methods of contact in a fast-paced environment. You will be equally adept at accurately documenting consumer issues whilst providing outstanding service. You will also have a strong customer service mentality and the ability to adapt positively to change. The company will train you on their products and systems.

Role Responsibilities:

  • Effectively communicate with fans and collectors via telephone, email, online chat, and marketplaces such as eBay.
  • Keen understanding of fan & collector community
  • Actively listen to the customer and build rapport to troubleshoot and resolve concerns.
  • Provide outstanding service with every transaction.
  • Maintain in-depth knowledge of all products and promotions.
  • Identify and properly call out potential trends.
  • Meet/exceed individual statistical goals.

Skills sought:

  • Fluent in German language.
  • Customer service experience required.
  • Call centre or contact centre environment preferred but not essential.
  • Knowledge of Microsoft office applications.
  • Self-starter with strong problem-solving skills.
  • Strong interpersonal, oral, and written communication skills.
  • Solid Understanding of PC and Mac with fluency in computer navigations.
  • Strong organizational and time management skills with a high attention to detail.
  • Ability to multitask in a fast-paced environment.
  • SAP knowledge preferred but not required.

Closing date is 04th November 2021

To Apply please follow the application process for the site this job is advertised on or email your CV to Francesca.park-davies@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.