German Speaking Customer Service

Location: Preston, Lancashire, England
Salary: £19k - 23k per year
Contact: Debbie Gough
Call: Debbie
Reference: German Preston
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

German Customer Service Advisor

German speaking

Preston PR1

£19,000 basic - £23k OTE

 Monday – Friday 8:00am – 8:00pm (business hours of operation; both early and late shifts required)

 Saturday shift (8:30am – 1:00pm) per month

Main Responsibilities

  • Managing all aspects of the key accounts including chasing arrears, negotiating payment terms, taking payments, and providing advice on avoiding blacklisting
  • Managing all customer communication including assisting with queries via email and telephone, letters, and text message
  • Completing customers’ requests including refunds and account changes etc or escalating the case in a timely manner
  • Adhering to data security rules at all times ensuring customers personal details remain protected
  • Reconciling accounts and conducting investigations
  • Translating between departments and customers with high accuracy
  • Providing excellent customer service, keeping call quality to a maximum and handling complaints in a calm, professional manner

Experience and Skills required

  • Previous experience working within a Customer Service/Contact Centre environment
  • Fluent in speaking German, able to translate easily between German and English
  • Able to remain calm when handling complex scenarios, escalating issues to the relevant department where necessary
  • Excellent communication skills, both written and verbal