Inside Sales Co-ordinator

Location: Bridgend, Wales
Salary: £22k - 24k per year
Reference: 4218
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Inside Sales Coordinator

Bridgend, South Wales

Permanent Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 1.30pm.

Option for Hybrid working

Salary: £22-24k Negotiable depending on experience

Hawk 3 Talent Solutions are looking to recruit an Inside Sales Coordinator for our client, a specialist manufacturer in Bridgend. Our client is an innovative and successful privately owned SME that designs and manufactures hi-tech capital equipment for worldwide export with a head office in the UK and two overseas offices.

Principal Accountabilities:

  • Act as a primary point of contact within the sales team for customers' incoming enquires.
  • Maintain contact with customers, particularly key accounts, by telephone and email to enable good working relationships.
  • To gather, record and process information on customer requirements to generate service and spare parts quotations.
  • Coordinate and pass information to other team members as required, to enable customer requirements to be analysed and responded to correctly, including liaising with Customer Services to understand the availability of resources and parts.
  • Maintain a clear picture of all concurrent customer enquiries and requirements and to manage these to ensure they are followed through and responded to in an efficient and timely manner.
  • Monitor all outstanding quotations and systematically follow up on these to expedite the receipt of orders.
  • Update and maintain the quote log and enter data and sales leads into the CRM system, generating reports and forecasts when required.
  • Process customer orders through to completion including managing any adjustments; set up contract reviews and generate the paperwork for service and finance departments.
  • During the quotation process to check inventory levels and follow up with Purchasing if parts are not available.
  • Managing sales returns, processing and monitoring credit sales orders, including liaising with other departments and customers as necessary.
  • Support our two overseas offices; processing and administration of paperwork for quotes and sales orders and general CRM enquires. Set up prices, parts etc. as required.
  • Working with Finance to resolve problems with monies/inventory/shipping against sales orders.
  • To assist set up, maintain and improve company processes, procedures and systems and undertake general duties, including telephone answering, receptionist duties and other support tasks as required.
  • To undertake any other tasks that are within the capability of the job holder.

The job holder, under the guidance of the Director of Sales & Marketing, will have prime responsibility for ensuring customers are fully satisfied in relation to their requirements for the provision of quotations and placement of orders for spare parts and services.

  • Strong written and verbal communication skills are essential to engage with internal and external contacts.
  • Accuracy and a high level of attention to detail with proven ability to organise multiple tasks and plan own time to meet deadlines.
  • A positive attitude and the ability to work effectively both within a team and independently.
  • Competent user of Microsoft applications including Word, Excel and Outlook.
  • Previous experience in a similar role is desirable.

Our normal hours of work are 37 per week: Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 1.30pm.

Option for 1 or 2 days home working

Salary is negotiable depending on skills and experience

We offer 25 days per year plus Bank Holidays, free onsite parking, pension scheme (company 5%; employee 3%), life assurance scheme and a bonus scheme of up to 5% based on performance.

Hawk 3 Talent Solutions are operating as an employment agency

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future