Internal Account Handler

Location: Leeds, West Yorkshire
Job Type: Permanent
Salary: £18000 - £19000 per annum
Contact: Elly Clow
Call: Elly
Reference: 1582_1606480236
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

gap professional are operating as an employment agency on behalf of its client.

Permanent

Leeds, Monday - Friday, £18,000 - £19,000 per annum

gap professional are recruiting on behalf of our very successful, well established Automotive client based in Leeds for a highly self-motivated Internal Account Handler.

Key Responsibilities:

  • Managing your own customer base, ensuring all clients needs are being met and they are receiving the highest level of customer service
  • Maintaining strong client relationships by keeping in regular contact with existing and prospective clients
  • Liaising with other departments to ensure customer satisfaction is kept to a maximum
  • Upselling and offering alternative products to drive sales
  • Responding promptly to any order issues
  • Assisting with enquiries regarding production and deliveries, liaising with the relevant department to ensure deadlines are met
  • Handling customer complaints effectively, reaching the best possible outcome as quickly as possible

The successful candidate will have previous experience in a similar role and must be able to demonstrate:

  • Previous experience within a fast-paced Customer Service environment
  • Excellent communication skills - both internally and externally
  • Prioritise workload and work on own initiative
  • Remain calm in a high pressure, fast-paced scenarios
  • Sound knowledge of Microsoft Office

Closing date is 27/12/2020