IT Senior Support Analyst

Location: Caerphilly, Wales
Salary: Market related
Reference: 3605
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

IT Senior Support Analyst

12months Fixed Term Contract

Location: Caerphilly Area

Salary: Attractive Salary package - Negotiable depending on skills and experience

 

Hawk 3 Talent solutions are looking to recruit an IT Senior Support Analyst for their client, a specialist manufacturer in the Caerphilly area. Excellent opportunity for career development for the right candidate.

 

MAIN PURPOSE:

The IT Senior Support Analyst is responsible for 1st to 3rd line support on all aspects of the IT infrastructure. He is the local team point of contact for all activities related to server infrastructure. The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.

The person will instill a culture of continuous improvement in the team and strive to make practices and processes as efficient as possible by constructively challenging non-value-added activities, while ensuring compliance with Company procedures and policies.

Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.

 

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

  • Provide a 1st to 3 rd line support on all aspects of the IT infrastructure to ensure a maximum availability in a 24/5 fabrication environment.
  • Ensure vFire incidents/request are resolved effectively and within the agreed SLA.
  • Contribute to and follow all IT processes as required by IT Management.
  • Actively participate in local / global projects as required by IT Management
  • Actively participate in process improvements activities either locally or globally as required by IT Management
  • Actively participate or initiate best practice activities with IT colleagues from other teams as required by IT Management
  • Build effective relationships with colleagues and the business to ensure effective IT service delivery.
  • Ensure, at the request of the IT manager, a role of coach and mentor of the other members of the team
  • Responsible for the administration of AD accounts
  • Responsible for completing daily, weekly and monthly admin task
  • Responsible for back up process on site.
  • LAN / WAN support.
  • Responsible for the administration and support of servers under the direction of IT management
  • Licences management
  • Management of infrastructure maintenance contracts
  • Management of third party companies.
  • Ensure that the IT support team has all the information needed to support new systems
  • Where required the job holder may need to deputise IT Team Leader
  • Occasional out of hours working and travel may be required as part of this role
  • Occasional travels across Company commercial sites for local support

 

RELATIONSHIPS:

  • All Key users and stakeholders.
  • IT Team - Global Infrastructure, IT Engagement and IT Teams.
  • Major Customers and Suppliers, as required.
  • Direct Report - IT Manager.
  • Matrix reporting - IT Global Infrastructure Team and IT Engagement team (working on their projects)
  • IT Governance Staff (liaise for documentation and change management guidance)

 

 

SKILLS & KNOWLEDGE

Knowledge and Skills

  • Ability to express complex technical points in fluent English
  • Excellent high level Customer Focused
  • Good verbal, written and documentation skills
  • Excellent organizational skills and prioritization of activities.
  • Solution/Results-orientated
  • Attitude of continuous system improvement
  • Reliability, Flexibility, Diligence and Proactive
  • Effective team player with demonstrated experience.
  • Ability to coach and develop an effective team.
  • Ability to drive and improve performance in delivery and customer service.
  • Ability to manage time and personal organization well
  • Ability to maintain a positive and professional attitude in all situations
  • Strong analytical approach, excellent problem solving capabilities and the ability to debate issues in a constructive manner
  • Meticulous attention to detail with well-developed coordination skills
  • Must possess a "can do" attitude and be enthusiastic with a positive outlook.
  • A self-starter with a good degree of initiative, ability to work independently and as part of a team
  • Strong analytical approach to solving LAN / WAN problems

Technical skills

  • Hands on experience of multi-site/server environment (25+)
  • Microsoft Certified MCSA/MCSE / VMware Qualification
  • Supporting and maintaining a virtual environment (VmWare and Hyper-V)
  • Hands-on experience of Server 2012 or more
  • Experience of SharePoint 2013 or more
  • Experience of Microsoft Skype for Business
  • Experience of Microsoft Teams
  • Experience of Office 2013 or more
  • Experience of Office 365
  • Experience on Azure
  • Experience of MDM solution
  • Knowledge of SSCM/SCOM/Nagios
  • Experience of Citrix
  • Experience of VEEAM and Backup exec
  • Experience of writing detailed URS/SOP/WI/IQ/OQ/PQ documentation
  • Experience of working in a Pharmaceutical/GxP environment
  • Educated to degree level or equivalent
  • Strong level of hardware/software troubleshooting ability
  • Knowledge of Applications environment
  • Experience on Apple devices
  • Experience on Citrix / Virtual Desktop

REMUNERATION

  • Attractive Salary package based on skills and experience
  • Completion bonus opportunity: 10%
  • 25 days holiday
  • Pension: 8% company contribution
  • Access to employee assistance programme
  • Opportunity to join private health and cycle to work scheme

 

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future