IT Support Technician

Location: Newport, Wales
Salary: £22k per year
Reference: 3867
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

IT SUPPORT TECHNICIAN

OUTSKIRTS OF NEWPORT           

PERMANENT

FULL TIME: MON TO THURS 8AM TO 5PM FRI 8AM TO 1PM

 

Due to internal promotions, Hawk 3 Talent Solutions are looking to recruit 2 IT Support Technicians for our client, a specialist manufacturer based on the outskirts of Newport, South Wales. My client is open to considering both experienced and new candidates. 

 

Main Purpose of Role

Assist the Snr IT Engineer in providing a reliable IT support service and ensuring the integrity of the IT systems within Axiom.

Outcomes of Role

  • Level 1 support requests responded to in a timely manner.
  • Limit user downtime and assist in the efficient operation of IT systems
  • Improve IT efficiency and growth with Axiom’s changing needs.
  • Satisfied internal and external customers.

Reporting Structure

IT Manager

Reporting to:

 
   

 

Job Scope

                                                                              

Responsibilities

  • Answer IT Support Telephone & Log Support Requests in Company’s IT Support Helpdesk System
  • Monitor IT Help Mailbox & Log Support Requests in Company’s IT Support Helpdesk System
  • Monitor Email Gateway Systems and provide Quarantine Release assistance to users
  • Provide basic user assistance and identify needs for further training to supervisors/managers
  • Assist the IT Engineers and IT Manager as and when required.
  • Install new PC’s and peripherals
  • Provide Level 1 Support to Company’s Users, progress Level 2 & Level 3 Support Requests
  • Active Directory User and Syspro User Administration
  • Process Network Security changes through Active Directory Administration
  • Engage in the development of IT processes in order to make continuous improvements
  • Monitor and Investigate issues with Company’s Patching processes
  • Monitor and investigate issues with Antivirus/Antimalware Systems and investigate incidents
  • Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care
  • Any other duties deemed necessary

Authority Levels

  • To be agreed with your Line Manager

Person Specification

 

ESSENTIAL

DESIRABLE

Skills (include professional or educational qualifications required)

  • CompTIA A+ Certification
  • Maths, English, and IT GCSEs
  • MS Windows 10 and above
  • MS Office 2013 and above
  • MCP – Microsoft Certified Professional

(Desktop)

  • Programming experience

Knowledge

  • MS Windows 10 and above
  • MS Office packages
  • Client/Server Printing
  • MS Exchange 2019
  • MS Office 365
  • Programming e.g., PowerShell, VB Script

Remuneration Package

Competitive salary – negotiable depending on skills and experience.

Company Pension (company matching employees contribution up to 5%)

Cash Plan Medical Cover

Death in Service (6 times annual salary)

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future