IT Helpdesk Support

Location: Exeter, Devon, England
Salary: £21k - 25k per year
Reference: 26399
Contact Name: Rachel Sheehy
Expiry Date: 2021-12-06

IT Helpdesk Support

Location: Exeter (with some travel to other offices)

Hours of work: Permanent, Full Time

Salary: £21 - 25K - Negotiable and DOE

 

 

Our Client is seeking to employ an IT Helpdesk Support to join their IT team based in their Head Office, Exeter however due to the nature of the role it will also require travel to any of their 17 offices around the South West.

Reporting to the IT Manager, the role will be varied ranging from hardware repairs, maintenance calls and upgrades to servers, laptops and workstations. These different tasks will mean that no two days are the same, making your work both varied and challenging so it will suit a dynamic and highly organised individual who enjoys both people contact, IT support and administration work.

Duties will include, but will not be limited to:

  • Undertaking small IT projects provided by the IT manager
  • Working with/providing administration for Microsoft Network
  • Maintaining the network and ensuring network continuity
  • Providing assistance to staff, including help with network connections & passwords
  • Assisting with adding new users, directory updating, and email account creation
  • Undertaking small IT projects provided by the IT manager

 

 

Attributes, Skills, Experience and Qualifications

Ideally the successful candidate will have the following attributes, skills, experience and qualifications 

  • Outgoing, socially confident and emotionally controlled
  • A positive attitude, friendly and approachable
  • Resilient, able to multi-task and work independently / flexibly
  • Adaptable, organised and conscientious
  • Takes the initiative, ability to prioritise and meet deadlines
  • Discreet, professional and team orientated in approach
  • Problem solver and passionate about delivering excellent internal customer service
  • Strong written and oral communications skills
  • Knowledge of Active Directory administration and User and Group management
  • Preferred experience of diagnosis and resolution of technical issues
  • Preferred experience in building / configuring / managing Windows Server 20012 /19 and Group policies
  • Experience of providing IT support and troubleshooting in a Windows environment
  • Preferred experience of installation and configuration of software to desktops / laptops, providing software user support
  • Preferred experience of Exchange 2019 administration and knowledge of Sonicwall's, Cisco, Fortigate & Remote Access solutions is desirable
  • Access to own transportation and ability to drive is essential

Remuneration Package

  • Monday-Friday 8:45am-17:00pm
  • 20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 5 years' service
  • Death in service 3 x annual salary
  • Access to Westfield Rewards and Health scheme
  • 24-hour external Employee Assistance Programme helpline
  • Buy and sell holiday
  • Introducing clients and staff commission schemes
  • Pension 3% rising to 4% (but matched up to 6%) after 4 years' service

 

Closing date is 29th Nov 2021

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent are operating as an employment agency on behalf of its client.

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.