On-site Account Manager - Industrial Recruitment

Location: Burnley, Lancashire
Job Type: Permanent
Salary: £25000 - £28000 per annum + 25 days A/L & Benefits
Contact: Craig Cartwright
Call: Craig
Reference: INTBOSC_1593188784
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Our history

From our beginnings as an independently owned, local industrial staffing agency in North Wales, it was always our aspiration to grow into a business that can provide three things: a positive employment journey for our candidates; meaningful training for our people; and real solutions for our customers.

We recruit unskilled workers, through to technically skilled and managerial professionals on a temporary, contract and permanent basis, primarily across the logistics, manufacturing, FMCG, commercial and health care sectors. And we are on an exciting path towards the forefront of the recruitment market!

As part of our ongoing commitment to delivering exceptional service to our clients a post has become available working on-site for a key client located in the Burnley area.

The role:

The primary objective of this role is to drive business forward, build relationships at all levels and offer continuous service improvements, taking accountability and ownership of client relations and business growth.

The successful candidate will be responsible for attracting and retaining business in order to reach the monthly KPI's whilst upholding the company's compliance standards and legislative requirements.

You will build strong relationships with the client, candidates, branch teams and the On-site Director, whilst maintaining the company values at all times.

Key Tasks Include:

  • Ensuring long lasting relationships with the client and candidates are built.
  • Taking accountability and ownership for driving business growth
  • Taking booking orders from client
  • Proactively introducing strong candidates to the client
  • With the support of the branch recruitment team, effectively operate the candidate database / running sheets & job boards to find the right workers for the client's specification.
  • Checking in workers across a variety of shifts
  • Manage a healthy candidate availability list, ensuring all booking requirements are filled successfully within the time frames required
  • Ensure that workers are fully briefed regarding role, responsibilities, H&S requirements and any other relevant information before attending the site.
  • Providing out of hours on-call cover on a rota basis covering 24/7 operational period if required
  • Ensure that company compliance and legal compliance standards are adhered to in the process of supplying workers to clients.
  • All administrative processes are followed ensuring that workers get paid in an accurate and timely manner, including but not limited to payroll processing, database maintenance and producing client specific reports when required
  • Ensuring operational compliance with all company policies, procedures and legislation.
  • Ensuring databases are accurate, up to date and with compliant paperwork uploaded.
  • Meeting and greeting client and candidates with a friendly and respectful attitude & excellent telephone manner.
  • Ensuring that the gap personnel brand is always represented to both workers and clients in an ethical and positive manner.
  • Providing excellent customer service to the client and ensuring that agreed service levels are adhered to and if possible exceeded.
  • Providing a consultative approach to communication with workers, clients, colleagues and management to achieve the business objectives.

Skills, Attributes & Experience sought:

  • 2-3 years previous recruitment industry experience, preferably within an on-site environment
  • Proven experience in account management and effective business growth.
  • Productive and effective communication with colleagues and customers at all levels, able to problem solve independently or with some supervision
  • Able to follow set out processes confidently & multi-task effectively
  • Adheres to deadlines independently & commits to achieving KPI's set
  • Excellent administration, organisational and time management skills,
  • Good commercial awareness & high levels of resilience
  • Confident networker


  • 40 hours per week (flexibility will be required during peak business periods)

Interviews to be held in Blackburn week commencing 6th July 2020.