Job: Operations Manager
Salary: Negotiable DOE
Job type: Permanent, Full Time
Hours of work: 8am - 4.30pm Monday to Friday (40 hours) - some flexibility is required
Drivers Licence essential
To oversee operational management at contract level and ensure that all operational requirements of the facilities contracts are met.
To interface with clients and ensure the Director of Operations is kept fully informed of any issues that evolve on sites as necessary.
To oversee the management of all directly employed staff including Contract Managers, Area and Site Supervisors.
Responsibility for compliance with health and safety procedures and legislation.
Complete conversance with company procedures and organisation.
Key result areas
Operational planning at contract level with responsibility for contract performance and monitoring.
Recruitment, training, performance management & retention of staff.
Management of budgets and provision of KPI and quality audit reports.
Notification of any health and safety or premises management concerns to the Risk Management Focal Point.
Ensuring client is always presented in a positive manner.
Compliance with all existing company systems, procedures and work practices.
Establishing of excellent interpersonal relationships with clients, suppliers, employees and other outside agencies.
Note : A Disclosure & Barring Service Enhanced Disclosure check will be carried out for this role.
Duties will include:
Strategic planning, monitoring and review of operational management at contract level, ensuring that all operational requirements of the contracts are met. This includes the provision of cleaning and associated services across a broad range of contracts. The Director of operations must be informed of any issues.
Client interface. This will include listening to the clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible and reporting back to clients as promised, keeping the Director of Operations and other departments / Directors informed as necessary.
Management of all directly employed staff including Contract Managers and Area Supervisors including recruitment and selection, training, performance management and staff retention. Checking documentation to confirm employee identity, address, right to remain and work in the UK etc in accordance with procedures. Training the team to ensure correct procedures and checks are being carried out.
Management of budgets in liaison with the Director of Operations.
Assisting with re-organisation and re-allocation of contract areas per manager according to business needs in agreement with the Director of Operations.
Collation and reporting of management information including KPI's and quality audits, as well as the development of management systems.
Contact point for enquiries from other departments including grounds, support services, property services, sales, stores, administration, accounts, HR and payroll.
Ensuring that managers are following stock control procedures, ensuring sufficient stock of correct items on all sites.
Scheduling in-house operations team training sessions and co-ordinating with other departments.
Ensuring Site Reference Manuals for all sites including Health & Safety documentation and COSHH data sheets are updated.
Completion of risk assessments and method statements as required, issuing generic forms to the operations team and liaising closely with the Risk Management Focal Point.
Attending Quality Management Review Meetings, Environmental Meetings and Risk Management Team Meetings as and when required, updating the Director of Operations and ensuring correct procedures are followed at all times.
Duties will include (continued):
Use of computer system in accordance with client procedures, including email.
Occasional tasks from the office at the discretion of the management and any additional ad-hoc duties as required.
Understanding and implementing the organisation, services, standard procedures and policies.
Taking part in training and meetings as required.
Informing the HR Manager of any personal or health issues that are causing concern and Payroll Department any change of personal information such as home address, telephone number etc.
Experience, attributes & skills sought:
Clean valid driving British driving licence
Good standard of numeracy and literacy
Excellent negotiating skills
Willingness to take responsibility
Professional attitude with good general awareness
Excellent communication and organisation skills
Ability to multi-task
Confident team leader
Ability to learn quickly
Ability to interpret information
Awareness of need for strict confidentiality
Previous facilities contract management experience
Closing date is 13 th June 2022
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future