Outbound Customer Service Advisor

Location: Southampton
Salary: £24k - 26k per year
Contact: Guy Allen
Call: Guy
Reference: 2070
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

Outbound Customer Service Advisor

Location: Southampton

Hours of work: 45 hours Monday to Friday

Salary: £24,000 - £26,000

Summary:

The job purpose is to place outbound calls to existing and lapsed customers, collect and communicate leads and submit these to the relevant member of the commercial team for follow up.

Key Responsibilities:

  • Driving new business initiatives to targeted industry sectors
  • Promoting our services in a conversational and pragmatic manner
  • Effectively engage and educate customers on the offering
  • Making outbound calls (warm & cold) to targeted & qualified contacts daily
  • Use of CRM system to maintain accurate records of customer contact
  • Updating, qualifying & re-qualifying existing data within the CRM
  • Identifying key leads, following-up and passing these on within the commercial team for follow-up
  • Structuring contact schedules for customers to keep them warm to maximise opportunities
  • Front lining call cycles in line with specific campaigns
  • Gaining qualitative feedback from customer base

Experience, attributes & skills sought:

  • Good listening, written and verbal communication skills
  • Prior experience of making successful targeted outbound sales calls to warm and cold customers
  • Excellent working knowledge of Microsoft office, particularly Excel and Outlook
  • Use of CRM system
  • Manage customer accounts
  • Ability to process details to a high standard
  • Gives support to customers, and team members direct and indirect
  • Investigates issues and takes learningopportunities
  • B2B/B2C experience is preferred

Closing date is 8 th May 2021

To Apply please follow the application process for the site this job is advertised on or email your CV to guy.allen@ hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

hawk-3 talent solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future