Outbound Customer Service Advisor

Location: Sharpness
Salary: £23k - 25k per year
Contact: Guy Allen
Call: Guy
Reference: 1995
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

gap professional are operating as an employment agency on behalf of its client.

Outbound Customer Service Advisor

Location: Sharpness, Gloucestershire

Hours of work: 45 hours Monday to Friday

Salary: £23,000 - £25,000

Key Responsibilities:

Driving new business initiatives to targeted industry sectors

Promoting our services in a conversational and pragmatic manner

Effectively engage and educate customers on the offering

Making outbound calls (warm & cold) to targeted & qualified contacts daily

Use of CRM system to maintain accurate records of customer contact

Updating, qualifying & re-qualifying existing data within the CRM

Identifying key leads, following-up and passing these on within the commercial team for follow-up

Structuring contact schedules for customers to keep them warm to maximise opportunities

Front lining call cycles in line with specific campaigns

Gaining qualitative feedback from customer base

 

Experience, attributes & skills sought:

Good listening, written and verbal communication skills

Prior experience of making successful targeted outbound sales calls to warm and cold customers

Excellent working knowledge of Microsoft office, particularly Excel and Outlook

Use of CRM system

Manage customer accounts

Ability to process details to a high standard

Gives support to customers, and team members direct and indirect

Investigates issues and takes learningopportunities

B2B/B2C experience is preferred

 

Closing date is 19 th April 2021

To Apply please follow the application process for the site this job is advertised on or email your CV to guy.allen@ gapprofessional.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future