Returns Team Leader

Location: Ipswich, Suffolk, England
Salary: £19.5k - 20.5k per year
Contact: Bethany Male
Call: Bethany
Reference: RTL2708
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Returns Team Leader

Hawk 3 is working in partnership with an innovative furniture manufacturing business who are looking for a Returns Team Leader to join on a 12-month fixed term basis. The Returns Team Leader is responsible for overseeing a team and assisting in processing returns and general warehouse duties.

Responsibilities for the Returns Team Leader:

  • Plan and supervise Warehouse Operative’s workloads to achieve maximum productivity
  • Ensure that all day-to-day tasks of the warehouse are carried out in accordance with the standard operating procedures
  • Endorse a Health and Safety conscious working culture, to enable all employees to go home unharmed, reporting all incidents and near misses immediately, and recording accurately
  • Ensure that the mechanical handling equipment (MHE) checks are completed daily and all MHE is fit for use, and all faults are reported using the correct documentation.
  • Contribute to and encourage a continuous improvement working environment.
  • Carry out Housekeeping inspections to ensure that the general appearance of the warehouse and external areas are kept in good order.
  • Monitor staff performance and liaise with the warehouse Supervisor to ensure that concerns are raised and managed effectively.
  • Encourage a culture of respect and dignity with all staff
  • Safeguard the security of the site, ensuring a safe working environment for employees, and preventing theft of company property.
  • Collate daily all relevant volume/KPI Information for presentation to the Supervisor
  • Complete 121's with all staff either Independently or In conjunction with the Supervisor

Experience required:

  • It is essential that you have previous experience working in a busy warehouse setting and understand the processes involved
  • Experience in a returns department would be beneficial
  • Demonstrable experience of supervising a team of people
  • A good understanding of Health and Safety requirements
  • Excellent communicator and problem solver

What’s on offer:

  • A salary of up to £20,500 per annum
  • Excellent staff (and family) discount!
  • 25 days holiday per year (on top of bank holidays), plus an extra day of holiday for every year served up to a ceiling of 30 day
  • Excellent employee benefits including private healthcare (with discounted gym membership), pension, life insurance, eyecare vouchers, cycle to work scheme and season ticket loan to name but a few.