Road Freight Customs Administrator

Location: Dover, Kent, England
Salary: £32k per year + Pension, OT, Bonus
Reference: 3232
Contact Name: Donna Gibson
Expiry Date: 2021-12-08

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Road Freight Customs Administrator

Hawk 3 are proud to be working in partnership with one of the is one of the UK's largest providers of transport, logistics and freight forwarding services to recruit a permanent Customers Administrator in the Dover location.

Role

  • Location: Dover
  • Hours of work: 37.5
  • Salary: 32k

Job Purpose:

Completing Customs procedures with total accuracy and on time; collecting all applicable duties and taxes from customers while operating the GVMS system.

Key Responsibilities and Tasks:

Customers

  • Collection of any VAT and Duties applicable
  • Make Team Leader aware of any issues and/or any need for a visit
  • Handle any minor customer issues / disputes / complaints etc.
  • Identify additional areas / services we can sell to existing customers

Workload

  • Ensure you are up-to-date at all times
  • Support team with day-to-day work during times of sickness / holiday etc
  • Ensure flexibility for overtime including weekends in a team of 4

Procedures

  • Monitor and action duties outlined within the team rota
  • Check tray, or preferably reports, to ensure you are being as pro-active as possible
  • Raise non conformances for all non conforming issues
  • Ensure clients are chased for documentation
  • Identify procedural inadequacies & offer suggestions for improvements
  • Ensure all scheduled (weekly & monthly) customer reports are completed & sent on time

Knowledge

  • Good knowledge of CNS, Destin8, CHIEF & Datafreight
  • Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1s / NCTS
  • Experience in inputting Import & Export Entries
  • Understand incoterms and associated Duty & VAT calculations

Person Specification:

Education / Qualifications

  • Level 2 English and Maths or equivalent

Experience Required

  • Minimum 2 years' experience in both export and import documentation
  • Proven experience of working in a similar role
  • Experience of working in a busy environment
  • Experience of providing excellent customer service

Competences

  • (Abilities / Skills/ Knowledge)
  • Good knowledge of CNS, Destin8, CHIEF & Datafreight
  • Good working knowledge of Home Use, CFSP, Warehousing, Bonds, T1s and NCTs
  • Experience in inputting Import & Export entries
  • Ability to communicate effectively in a wide range of contexts both verbally and in writing
  • Proven ability to work effectively both individually and as part of a small team
  • Strong PC literacy including Word and Excel
  • Attention to detail
  • Proven ability to prioritise workload and meet tight deadlines
  • Ability to work on own initiative

Personal Qualities

  • Flexible approach to working practices
  • Positive attitude
  • Full Driving Licence and own transport
  • Willingness to travel
  • Occasionally unsocial hours work
  • Willingness to undertake further self-development
  • Reliable good attendance record

Apply today

Closing date 9 th December 2021

To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.