Sales Support Assistant
£21K - £22k
Full time permanent role working Monday to Friday
Commutable from York, Leeds, Wetherby or Sherburn in Elmet
·To ensure the swift processing and timely and efficient flow of orders through the department.
·To provide customers with the best possible advice, support and service.
·To provide administrative support to customers, field sales team and management.
·To maximise every sales opportunity for the business.
RESPONSIBILITIES AND DUTIES:
·Ensuring that all orders are processed accurately within timelines and that all company databases, records and files are updated in line with company policies and procedure.
·Working with our customers over the telephone, or by email, providing advice and guidance on the company's full range of products, to a professional standard.
·Ascertaining the customers' needs and helping to provide solutions and advice to match.
·Producing quotations and pro forma invoices; processing payments as required.
·Contacting customers in order to resolve outstanding queries and swift communication of any delays which could impact the customer.
·Liaison with other departments within Blucher and partner organisations wherever necessary, with a view to ensuring the smooth flow of work into and through the department, and ultimately to the customer.
·Ensuring swift resolution of administrative issues and financial/invoicing queries.
·Dealing with all manner of query calls from customers, suppliers and our Field Sales Team.
·Liaising with the freight forwarders, collecting and filing PODs
·Scanning, coding and filing of purchase invoices
·Data processing, filing and other general administrative duties.
·Updating Salesforce ensuring information is up to date and correct
·To assist in the training of new employees and to undertake any training as deemed necessary by the business to perform your role effectively.
·Carry out the annual stock-take with the warehouse supervisor
·Covering the warehouse in the warehouse supervisor's absence - this may include completing forktruck training
·Carrying out any reasonable requests and ad-hoc projects arising from the operation of the business.
Degree or good A-levels
QUALIFICATIONS and EXPERIENCE:
·Some previous office experience
·Basic standard of Microsoft Office