Sales Support Administrator

Location: Hovingham, North Yorkshire, England
Salary: £22.5k per year
Contact: Debbie Gough
Call: Debbie
Reference: Ian Mosey
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Sales Support Administrator                      

York and Malton outskirts YO62

£22500

Hours of work 8.30am – 5pm or 9am – 5.30pm Full Time

Commutable from York, Malton, Hovingham, Stillington, Sheriff Hutton, Easingwold, Helmsley and Pickering.

My client will also consider applications for candidates that would like to work around school hours or part time.

                                            

Main Purpose of Job

  • To confidently process  order requirements for customers
  • Administer the sales order process from order to despatch, to ensure maximum productivity, customer satisfaction and efficiencies.

Key Responsibilities:

  • Build and utilise a sound knowledge of our product ranges and services available
  • First point of contact for orders
  • Take full accountability for administering the sales order process from initial order to delivery/collection
  • Perform data entry with speed and precision
  • Pro-actively build customer relationships, working to exceed customer expectations at all times
  • Work effectively and supportively with the sales, buying, transport and production teams, along with the operational team to achieve effective scheduling of orders in line with customer expectations and business efficiencies
  • Fully utilise all available internal systems to ensure the customer order is always accurate
  • Handle all customer issues and complaints in a sensitive and timely manner, elevating as and when appropriate

Key Behaviours

  • Leading by Example
  • Communication
  • Teamwork
  • Attention to detail
  • Ability to build relationships  
  • Works well in a team, supporting colleagues  
  • Planning and organisation skills 

Essential

  • Ability to work effectively both independently and within a team
  • Professional and confident telephone manner
  • Ability to challenge information and data to get the correct answer
  • Able to use initiative and make decisions
  • Logical thinker
  • Excellent attention to detail with high levels of accuracy
  • Patience and calmness in a busy, pressurised environment
  • Able to work at pace
  • Experience of working in a customer service/sales environment