Service & Warranty Advisor

Location: Exeter, Devon, England
Salary: £21.5k per year
Reference: 4098
Contact Name: Shannon McMahon
Expiry Date: 2022-05-31


Location: Sowton Industrial Estate, Exeter

Assignment: Permanent contract

Hours: Monday to Friday 08:30am - 17:00pm

Pay: £21,500 per annum

We are currently recruiting for a Service & Warranty Advisor for our well known manufacturing company based in Exeter at Sowton Industrial Estate on a permanent contract.

Reporting directly to the Team Leader you will be required to carry out planning of service engineers for the timely and efficient completion of warranty and charge visits for the business.

Duties as a Service & Warranty Advisor:

  • Receive telephone calls from customers, dealers and engineers
  • Ensuring all calls are dealt with in a friendly and professional manner
  • Log customers issues onto CRM system
  • Ensure records are kept up to date and accurate at all time
  • Responding to email enquiries from customers
  • Develop rapport with engineer network and build relationships with immediate tem and internal departments
  • Assist in planning routes for the companies 10 departments within the heating group
  • Review parts requirements and co-ordinate dispatch for all engineer requests on a daily basis
  • Call all customers on the engineers planned routes to book appointments on a weekly basis
  • Manage cancellations
  • Review and input engineer reports onto database on a daily basis
  • Raise invoices for all chargeable visits on a weekly basis
  • Support the Engineers by answering queries related to customer details
  • Inputting orders for van stock

About you:

  • Excellent communication skills
  • Ability to listen and extract information from customers
  • Self-motivated with excellent organizational skills and ability to multitask
  • Enthusiasm to learn new skills
  • Computer literate and familiar with Microsoft Office Packages
  • Previous use of CRM systems is desirable
  • Ability to accurately input data


  • 6.4 weeks starting holiday
  • Free eye tests
  • Positive working environment
  • Pension scheme
  • Free onsite parking
  • Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter office on 01392 273665 for more information.

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