Service desk administrator 1st Line Support

Location: York, North Yorkshire, England
Salary: £0 - 25k per year
Reference: 3180
Contact Name: Jade Lawlor
Expiry Date: 2021-12-06

Perm

Dishforth

£20,000 - £25,000

Hawk 3 are recruiting on behalf of a fantastic global company for a 1st line help desk analyst. This role has great routes for progression and exposure to new technologies as well as full training. You will be a part of a very tight nit team who support each other through every project and task.

Key Responsibilities

  • ITI and Windows
  • Liaising with staff on reports and progress on queries
  • Ticketing queries
  • Password resets
  • Run reports
  • Maintain hardware and software but also install.
  • Managing windows server and office software

Experience, attributes & skills sought.

  • Experience of managing/supporting Windows Server-based networks and users on Windows Desktop Operating Systems, and Office software.
  • Experience of installing, maintaining and supporting PC and Laptop hardware, and the day-to-day requirements of their users.
  • Awareness of corporate backup software, systems and procedures.
  • Experience with maintaining and supporting network printers.
  • Exposure to basic networking protocols.
  • Experience using an ITIL centred Helpdesk or ticketing system.
  • Working knowledge of configuring and maintaining corporate mobile devices (Android and iOS mobiles and tablets)
  • Great communication and teamwork skills

In return, you will benefit from:

Fantastic working environment

Company pension

And many more benefits

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.