Technical Customer Service Advisor

Location: Exeter, Devon
Job Type: Permanent
Salary: Up to £19000.00 per annum
Contact: Guy Allen
Call: Guy
Reference: BBBH1864_1612950331
Hawk 3 Talent Solutions s committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Gap professional are operating as an employment agency on behalf of its client, who are looking for an Technical Customer Service Advisor


Job Type: Permanent
Location: Exeter
Hours of work: Monday - Friday 9.00am - 5.30pm
Salary: £19,000

Summary:

Reporting directly to the Technical Customer Services Assistant Manager. The purpose of this role is to take all entry customer and retailer calls of a technical nature and provide them with the correct technical advice and to transfer more complex enquiries to the Technical Engineer team. This role requires the skill to resolve customer's issues in a swift, successful and diplomatic manner regardless of the circumstances. An understanding of heating appliances of all fuel types, their installation and servicing will be highly advantageous for this role, but not a requirement as full training will be provided to successful applicants.

Responsibilities:

  • To resolve technical issues relating to any raised by our retailers, end users and members of the public
  • To handle calls, faxes and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of our products
  • To promote annual servicing, and repair work. Generate and log loads, to increase demand, and revenue for our services.
  • Filter and monitor the accuracy of all complaint data entry
  • To be at all times smart and courteous whilst carrying out this important tasks in a professional manner
  • To carry our fault finding analysis over the phone with retailers and end users on any associated brand products in our portfolio and offer appropriate advice to resolve the issue
  • To document and report on all calls and problems identified and to log onto the company CRM system
  • To ensure that any information provided is accurate, appropriate and in accordance with all relevant regulations for installation and use

REQUIREMENTS:

  • Excellent verbal communication skills over the telephone, written communication through either e-mail or letter
  • Proactive approach to keeping records and reports up to date
  • Diplomatic nature to ensure company policy is followed and customers are left satisfied
  • Possess a flair for developing and maintaining good client relations
  • Self motivated with excellent organisational skills and the ability to multitask effectively
  • Enthusiasm to learn new skills and ability to grasp large amount of product information
  • Ability to read technical documents and drawings, and effectively communicate them to customers
  • Ability to accurately input data and maintain attention to detail, even when under pressure
  • Ability to react to unforeseen situations and proactively suggest and facilitate those soluctions
  • Must be able to work as part of a team and provide excellent customer service assistance

Benefits:

  • 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays
  • Pension Scheme
  • Free Eye Test
  • Life Assurance
  • Cycle to work scheme
  • Staff Discount
  • Flexi Time
  • Staff recommendation scheme


Closing date is 10th March 2021


To Apply please follow the application process for the site this job is advertised on or email your CV to. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.