- Liverpool, Merseyside, England
- Customer support / call centre,
Motor Claims Handler - PERMANENT VACANCY
Job type: Permanent contract
Hours: Full time hours 0900-1730 Monday to Friday
Salary: Up to £27,000k, dependent on experience
Hawk 3 Talent Solutions are currently recruiting for Motor Claims Handler to join an experienced and supportive Claims Department.
To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
To ensure recovery of claims outlay, where necessary.
Ensure reserves are accurately based on current information for all elements of the claim within authority levels.
Make correct policy decisions in regard to indemnity and coverage referring where necessary.
To review liability to ensure correct decision made and where necessary negotiate liability settlement.
Appoint appropriate partner companies and monitor/manage their performance.
Clear communication with customers, third parties and their representatives.
Deal with telephone calls including completing any actions necessary as a result.
Maintain own allocation of files within SLA.
Contribute to team/department performance by assisting colleagues to ensure team targets are met.
To process and/or authorise payments within authority levels.
To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints.
Skills, Experience & Qualifications:
- Precious experience working in similar field is not essential, however will advantageous
Positive attitude, friendly and personable
Resilient and able to multitask
Able to work independently and flexibly
Adaptable, organized, and conscientious
Terms / Benefits:
- Annual Leave entitlement starting at 31 days increasing to 35 days per year (including bank holidays)
Additional Buy & Sell Holidays
Company Sick Pay Scheme Company
Paid Maternity & Paternity Leave
Generous Company Pension Scheme
Perk Box Online & High Street vouchers and discounts 250 Refer a friend bonus.
Cycle to work scheme.
Free eye test vouchers and a contribution towards the frames
A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
Closing date is 26 th of November 2023
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future