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Job description
  • Gloucester, Gloucestershire, England
  • Permanent,
  • Multi-skilled / technical operators,
  • 6833
  • 14/05/2024
Job description


Location: Gloucestershire and Worcestershire 

Job type: Permanent

Reporting to: Services Manager

Hours: Monday to Friday 08:30am - 17:00pm

Salary: Up to £36,750 + Overtime

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Service Engineer within the South on a permanent contract.

The successful candidate will work closely with an Exeter based Service Team to be responsible for the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances to include diagnostic faults and repair appliances in a timely and cost-effective manner.

You will also be required to carry out the maintenance of the companies appliances within the dealer's showroom and completing chargeable annual servicing and repair work for customers with the aim to retain the customers servicing requirements for the next year.

Although the role will cover a pre-determined area, travel to most areas of the UK will be necessary and will involve being away from home for up to 4 nights each week. The role will provide a fully equipped van, laptop/iPad and phone.

Duties & responsibilities:

  • Ensure all service and warranty calls are carried out professionally, timely and accurately - ensuring all issues are properly and fully resolved during the first visit
  • Correctly identify reasons for the reported issues and determine whether that issue falls within company manufacturing fault or an installation / user fault
  • Up sell chargeable service work whilst on site and take payment using supplied payment terminals
  • Document and report on all calls and problems identified in the field to the technical department in an accurate and timely manner
  • Ensure the end users safety in accordance with all relevant regulations for installation and use
  • Issue any safety notices if required and to inform relevant personnel
  • Ensure faulty parts are returned adequately labelled for testing
  • Ensuring the vehicle supplied is kept clean and tidy

About you:

  • Proven experience of working with heating appliances or servicing comparable equipment in the field
  • Full driving license
  • Good verbal communication skills
  • Customer focused with excellent customer service skills
  • Confident in discussing payment required with customers face to face
  • Proactive approach in keeping records up to date
  • Knowledge of software including email and Word
  • Flexible to carry out a wide ranging role that will vary across the year

The Service Engineers are required to have and maintain the following training certificates to carry out the work:


  • CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover)
  • CPA1 - Combustion Analysis
  • GAS SAFE requirements (OFTEC also an advantage)


  • 6.4 week starting holiday
  • Free eye tests
  • Generous flexi-time
  • Positive working environment
  • Pension scheme
  • Staff discount
  • Training provided

To apply for this position, please submit your CV via the Apply Now button or contact Maria Thorne on for more information.

If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

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