Warranty Coordinator

Job Title: Warranty Coordinator

Job Type: Permanent, Salaried

Location: Castle Bromwich

Hours: 40 hours per week

Salary: £29,500

Role Purpose

To provide all-encompassing admin support to the operational function team and associated procedures.

Main Duties and Responsibilities

• Daily operational process flow to achieve internal and customer set KPIs.
• Support with team attendance, & absence recording / reporting
• Use of various associated systems related to delivery of the contract.
• Answer, assist and/or direct incoming phone calls & emails.
• Being a point of contact for engineers, suppliers & retailers (via NSC)
• Preparation of regularly scheduled internal and customer reports.
• General team facilities e.g., ordering of consumables for use in daily operations.
• Uphold all quality, environment, and health & safety policies.
• Supporting any quality, environment and health & safety investigations, audits, etc.
• Investigating non returns debits, Raising retailer credits, Processing debit queries
• Manage Supplier returns issues
• Work with engineers, transport, suppliers, retailers and centre team.
• Booking test site benches
• Answering ROP (Return owners' property) questions, Manage ROP process

Qualifications, Skills and Experience

• Previous administration experience
• Highly proficient in Excel, ability to analyse a varied range of data in different formats
• Experience in a fast-paced, customer-facing role
• Ability to manage and deliver operational processes and key work streams to meet strategic objectives and drive efficiencies
• History of delivering management information and reports to strict schedules
• Strong communication skills with the ability to communicate ideas in a range of formats
• Ability to work with data and produce concise reports for senior management
• Quick learner with the ability to work with new tool sets and offer improvement ideas
• Able to engage with cross-functional teams & key stakeholders across the business
• Excellent organisation skills and attention to detail
• Ability to multi-task, prioritise tasks as required, and work to tight deadlines
• History of following through on commitments, completing tasks from start to finish

Other Information

• The successful applicant will be comfortable working either in an office environment or in shop floor areas supporting the management team.
• Although there are scheduled hours of work, some flexibility is required to meet business needs

Benefits

• Life Assurance: 2 x Base Salary
• The Company's cycle to work scheme (subject to the satisfactory completion of a probationary period).
• Long-service awards.
• Going the Extra Mile (GEM) awards.
• Access to 'MyChoices' benefits and rewards portal.
• An Employee Assistance Programme.
• Pension: 5%ER, 3%EE
• Service days: 1 day per every 5 years up to a max of 5

Closing date is 03.07.2025

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to craig.cartwright@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job