Customer Service Administrator

Customer Service Administrator

Rushden, Northamptonshire NN10
£26,725 per annum

Hours: 9am – 5pm, Monday to Friday

Commutable from Kettering, Northampton, Wellingborough

Permanent Office based role

Are you a proactive and detail-oriented individual with a passion for delivering excellent customer service? Hawk 3 Talent Solutions are recruiting for a Customer Services Administrator to join our dynamic company based in Rushden, Northamptonshire

In this role, you’ll be the key link between our customers and internal teams, ensuring smooth order processing, prompt issue resolution, and clear communication. Reporting to the Sales Manager, you’ll help drive customer satisfaction and support business efficiency

Key Responsibilities:

• Manage customer orders and forecasts with accuracy and timeliness.
• Handle customer enquiries via phone and email professionally.
• Resolve customer issues on first contact whenever possible.
• Maintain accurate system data and remove obsolete information.
• Support the external sales team with administrative and logistical tasks.
• Liaise with technical, sales, and production teams to provide updates.
• Build strong relationships with customers and internal teams.
• Identify cross-selling and upselling opportunities.
• Prepare reports and forecasts as needed.
• Contribute to continuous improvement initiatives.

What We’re Looking For:

• Experience in a fast-paced office or customer service environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and data entry accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage workload under pressure.
• A positive, can-do attitude and eagerness to learn.

Experience in manufacturing or distribution is desirable but not essential.

Benefits

• Onsite Parking
• Pension
• Plus other

If you would like to apply for the role of Customer Service Administrator then please email your CV to debbie.gough@hawk-3.com  or call Deb on 07557803946

Closing date is 1.12.2025 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future