Customer Service Administrator German

Customer Service Administrator (German Speaker)

Wantage Oxfordshire

£28,000 - £30,000 per annum

Permanent role – Hybrid working 2 days per week at home

Hawk 3 Talent Solutions are looking for an experienced Customer Service Administrator to work for a national company based in Wantage, Oxfordshire

The Role

To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.

 

Duties of the Customer Service Administrator

• Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability

• Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication
• Validate and enter orders onto computer system
• Negotiate revised schedules with production planners and advise/consult with customers
• Respond to field web enquiries as required
• Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
• Provide sales support items, prices and technical information to sales team
• Assist with price list management: price additions/changes/monitoring/maintenance
• Create appropriate internal Field Trial documentation for non-commercialised product
• Create new item requests for new products/variants
• Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
• Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
• Maintain departmental and company systems to ensure data is accurate at all times
• Undertake various projects aimed at enhancing customer service
• Implement continuous improvements, new ideas and working practices

Skills/Experience

• Advanced educational level
• Relevant industry experience
• IT Literate
• Competent in the use of Microsoft Office products
• SAP system experience an advantage
• Another main European Language (preferably German) is a requirement

If you would like to apply for the role of Customer Service Administrator, then please email your CV to debbie.gough@hawk-3.com  or call Deb on 07557803946

Closing date is 21.12.2023 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future