Call Quality Analyst

EXPORT COORDINATOR (FRENCH SPEAKING) - EXETER

Location: Skypark, Exeter - near Exeter Airport

Job type: Permanent

Reporting to: Export Customer Services Manager

Hours: Monday to Friday 08:00am - 16:30pm

Salary: £23,500 per annum

Hawk 3 Talent Solutions, operating as an employment business, are recruiting for a French Speaking Export Coordinator based in Exeter on a permanent contract.

The successful candidate will be required to be flexible and cover multiple tasks within the department including taking calls from dealers, answering queries and questions and placing orders onto the database.

You will also be required to assist in the administration and export documentation and the role will require you to multi task and work in a fast paced environment, liaising with other departments to provide excellent customer service.

Main duties:

Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product / technical information and prices.

Receive telephone calls from customers, ensuring all calls are dealt with promptly and in a friendly and professional manner.

Input telephone and email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledge of orders are sent to customers.

Supporting the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.

Respond to enquiries from customers ensuring they are dealt with in a timely and professional manner.

Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of products.

Administration of correspondence generated from pro-formas / invoices and distribution documentation.

Resolve customer complaints / problems arising from late deliveries, damaged goods, back orders or other issues, ensuring communication to the customer is timely, accurate and professionally managed.

Log customer issues onto CRM system, detailing all communication to customers.

Ensure all information given is within the agreed company framework referring queries and issues to Technical Customer Services or other internal departments, where appropriate

Assist with administration tasks, involve analysis, scanning and filing

Identify and communicate credit control information internally and to customers

About you:

Excellent French and English language skills, must be fluent in both written and oral

Excellent communication skills and able to communicate complex product information

Ability to listen and extract information from customers

Enthusiasm to learn new skills and ability to grasp large amount of product information

Ability to work to set standards and procedures

Computer literate and familiar with Microsoft Office packages

Ability to extract accurate information from computer systems

Ability to input data and maintain attention to detail

Possess a flair for developing and maintain good client relations

Be proactive in making outbound calls to help improve customer experience and build relationships

Benefits:

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon Bunch on shannon.bunch@hawk-3.com for more information

 

Operations Administrator Sherburn in Elmet LS25 West Yorkshire £25000 - £30,000 Full time Permanent role – Office Based Commutable from York, Wetherby, Garforth, Leeds and Tadcaster Hawk 3 Talent Solutions are looking for an Operations Administrator to join a team in Sherburn in Elmet, West Yorkshire. The Role Working in a fast-paced environment your role will be full time and require some flexibility on working hours. We require a bright, flexible, and enthusiastic individual who will be pivotal in the smooth running of the operations team. Your main duties will be to assist the Operations Manager - Planning Crew, logistics & accommodation to ensure a smooth delivery of our services. You will be an excellent communicator, have the ability to multitask and be able to successfully prioritise. This is a responsible position involving logical decision making. Main duties include: • Assisting the smooth running of the operations team • Assisting the Operations Manager • Using a bespoke Computer system to schedule projects, logistics & site crew • Liaising with site crew and managers • Liaising with Drivers • Liaising with satellite depots and Yard crew • Booking Accommodation for crew • Booking Travel Arrangements • Dealing with Vehicle Breakdowns • Keeping live spreadsheets up to date • Producing Reports & Documentation Desirable: • Strong communication and customer service skills, organisation and time management skills. • Good working knowledge of computers, Excel, and Microsoft Office software. • Ability to prioritise and work under pressure. • Professional manner, positive attitude, helpful approach and sense of humour. Benefits: - Salary £25k to £30k pro rata - 21 days holiday 8 Statutory bank holidays (also gaining 1 extra day per year for every year of service) - 3% Company pension contributions - Bike2work scheme - Casual dress code - Onsite parking - Flexible where required Hours: - 8.30 – 5.30 Monday to Friday - Saturday working on a rota basis (May to November) paid in addition to basic salary - One late night until 8pm on a rota basis (May to October) paid in addition to basic salary Closing date is 19.06.2023 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client. To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  or call Deb on 0113 2048581 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Operations Administrator

Permanent

Monday - Friday 8am - 5pm

Sutton

£18,000 - £20,000

 

The Company: Hawk 3 Talent Solutions are working with a company based in Central Sutton who are on the look out for an Operations Administrator to join their dynamic Operations Team.

The Role:

• Communicating with various clients and operatives
• Answering calls and emails when they come in.
• Creating and preparing schedules
• You will be creating Schematic drawings of ventilation systems.
• General admin duties

Experience Required:

• Computer literate - Microsoft packages
• Ability to work on your own initiative.
• Ability to prioritise workload.
• Time-keeping skills

What's in it for you?

• Training provided
• 20 days holiday plus bank holidays

For more information on the Operations Administrator role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 19.06.2023

 

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our   Privacy Policy . Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

 

Administrator/Assistant Service Manager

Permanent

Full Time

Doncaster

£25,000

Hawk 3 Talent Solutions are looking for an experienced Administrator/Assistant Service Manager to work for a manufacturing client based in Doncaster.

The Role:

 

• Assisting with support in the office as well as customers
• Being on hand if there are any minor technical issues.
• Data entry – keeping everything up to date.
• Reviewing various reports
• Ensuring that all files and records are organised and in order.
• Liaising with suppliers and companies
• Invoicing
• Arranging schedules for the engineers of the business

Experience Required:

• Ideally 2 years’ experience within administration
• Must be able to work on their own initiative.
• Meticulous and excellent timekeeper
• Enthusiastic

What’s in it for you?

• Opportunities to grow and develop within the business.
• Training opportunities

For more information on the Administrator/Assistant Service Manager role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 18.06.2023

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

SERVICE & WARRANTY ADVISOR / EXETER - PERMANENT VACANCY

Location:  Skypark, Exeter - near Exeter Airport

Assignment:  Permanent contract

Reporting to: Assistant Service Manager

Hours:  Monday to Friday 08:30am - 17:00pm

Pay:  £22,500 per annum

We are currently recruiting for a Service & Warranty Advisor for our well-known manufacturing company based in Exeter.

The successful candidate will manage all customer and retailer communication into the Service & Warranty  Department, ensuring that all communications via phone, email and web are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.

You will proactively work alongside the team to manage technical issues and reviews through the Service & Warranty procedural workflow, ensuring that the CRM accurately updated, and customers informed of progress.

Duties as a Service & Warranty Advisor:

Handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated

Support the team in administrative procedures

Support customer base with general enquiries and processing genuine warranty claims quickly through workflow

Manage inbound service request bookings on CRM system

Up sell company services to customer base

Handle customer documentation eh. Installation and service records

To document and report on all calls and problems identified and to log onto the company CRM system, ensuring warranty compliance is met

Promote the companies annual servicing and report work

Generate and log leads to increase demand and revenue for the service engineers

About you:

Excellent verbal communication skills over the telephone, written communication through email and letter

Diplomatic nature to ensure company policies are followed

Self motivated with excellent organization skills and ability to multi task

Enthusiasm to learn new skills and product information

Ability to accurately input data and maintain attention to detail, even when under pressure

Must be able to work as part of a team and provide excellent customer service assistance

Computer literate with good knowledge of software programs including email, Word and Sage

An understanding of heating appliances of all fuel types, installation and servicing will be highly advantageous but not a requirement as full training will be provided

Previous experience within a call center handling technical fault finding or supporting warrantied goods will also be advantageous

Benefits:

 

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon Bunch on shannon.bunch@hawk-3.com

 

FREIGHT COORDINATOR / EXETER - PERMANENT VACANCY

Location: Skypark, Exeter - near Exeter Airport

Job type: Permanent

Reporting to: Group Freight Controller

Hours: Monday to Friday 08:00am - 16:30pm

Salary: £23,660 per annum

Hawk 3 Talent Solutions, operating as an employment business, are currently recruiting for a Freight Coordinator for our well known manufacturing client based in Exeter.

The successful candidate will assist in the creation and development of an internal 'entry clearance team'. Additional training and resources will be provided to achieve this.

Duties as a Freight Controller:

Arrange quotations for transport options and progress shipment accordingly

Review country requirements and arrange import / export by various methods of transport eg. Road, courier, airfreight, sea freight

Prepare export shipment documentation in accordance with requirements

Issue import clearance instructions to freight agents for GB clearance via various incoterms

Monitor commodity codes and licensing requirements eg surveillance . dual use ect

Liaise with warehouse teams and monitor regarding delivery schedules

Control and update import registers / export registers for audit purposes

Monitor shipment status information through to final delivery for both import and export

Resolve any deviations or transport issues as they arise

Match, review, reconcile import entries with relevant import / export files - verify entries and balance with DAN / VAT accounts

Allocate duty deferment statements for GB imports and EU imports

Approve invoices and update registers

Fully understand origin regulations and support documentations

Ensure all documentations comply with origin statements for preference

Import & Export Auditing

Ensure all import / export documentation is complete and collated for internal audits

Carry out export audits of the SDS system and necessary proof of export for both GB export and EU import

Assist Senior Freight Coordinator with export auditing

External Auditing

Take appropriate action and follow up in the event of any audit failures

Issue compliance audit updates to appropriate Managers / Supervisors

Other Duties

Ensure all departments are kept up to date with the latest HMRC compliance details

Issue public notices and statutory regulations updated

Assist Group Freight Controller and Senior Freight Coordinators as and when required

Benefits:

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.

 

Are you an experienced Mobile Patrol Officer/Traffic Warden? Do you enjoy working Outside? Do you Drive? Would you like to work for a growing business, and have good earning potential? If so, this Opportunity may be for you.

Job Title: Mobile Patrol OperativeLocation: Bristol & SurroundsJob Type: Permanent / Full TimeHours: 40 hours, 5 days of 8 hours. (Some flexibility Required)

Salary: £22672 basic plus bonus. Combined OTE of up to £50k per annum

Commission Expectations - £1,000 – £2,500 per MONTH on top of Basic Salary. (may vary slightly per Location)

Benefits:

· Pension

· Perk box (perks and discounts)

· 25 Days Holiday

Please note, you will need a full UK Driving License and Access to Your own Method of Transport (Car) and Business Insurance for this Position – Work Mileage will be paid.

Job PurposeTo be responsible for issuing Parking Charge Notices to vehicles that do not comply with on-site parking regulations. The role will involve working outdoors across various car parks in your designated area. Due to the nature of the role, there will be a large amount of face-to-face interaction with members of the public.

Key Responsible

To provide exceptional customer service to our clients and the users of their car parksTo consistently achieve against KPI’sTo work collaboratively with your team to ensure best practise is sharedTo efficiently plan routes with the use of navigation apps and knowledge of the regionTo patrol car parks in your designated areaTo issue Parking Charge Notices to offending vehicles as per site specificationsTo work with members of the public in a professional manner, even in confrontational situationsTo promptly report any health and safety issues that arise in line with company policyTo maintain an up to date knowledge of industry standards and display these through your work

Special Working ConditionsThe postholder will be required to travel extensively and in all weathers. On occasion, the postholder may be required to travel outside of their designated area to support the needs of the business.

Person Specification – Essential Skills

• Ability to work independently and with a high degree of autonomy
• Ability to work well under pressure and adapt quickly to changing circumstances
• Ability to remain professional in difficult situations
• Positive attitude towards their work

Closing date 14th of June 2023

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Are you an experienced Mobile Patrol Officer/Traffic Warden? Do you enjoy working Outside? Do you Drive? Would you like to work for a growing business, and have good earning potential? If so, this Opportunity may be for you.

Job Title: Mobile Patrol OperativeLocation: MaidstoneJob Type: Permanent / Full TimeHours: 40 hours, 5 days of 8 hours. (Some flexibility Required)

Salary: £22672 basic plus bonus. Combined OTE of up to £50k per annum

Commission Expectations - £1,000 – £2,500 per MONTH on top of Basic Salary. (may vary slightly per Location)

Benefits:

· Pension

· Perk box (perks and discounts)

· 25 Days Holiday

Please note, you will need a full UK Driving License and Access to Your own Method of Transport (Car) and Business Insurance for this Position – Work Mileage will be paid.

Job PurposeTo be responsible for issuing Parking Charge Notices to vehicles that do not comply with on-site parking regulations. The role will involve working outdoors across various car parks in your designated area. Due to the nature of the role, there will be a large amount of face-to-face interaction with members of the public.

Key Responsible

To provide exceptional customer service to our clients and the users of their car parksTo consistently achieve against KPI’sTo work collaboratively with your team to ensure best practise is sharedTo efficiently plan routes with the use of navigation apps and knowledge of the regionTo patrol car parks in your designated areaTo issue Parking Charge Notices to offending vehicles as per site specificationsTo work with members of the public in a professional manner, even in confrontational situationsTo promptly report any health and safety issues that arise in line with company policyTo maintain an up to date knowledge of industry standards and display these through your work

Special Working ConditionsThe postholder will be required to travel extensively and in all weathers. On occasion, the postholder may be required to travel outside of their designated area to support the needs of the business.

Person Specification – Essential Skills

• Ability to work independently and with a high degree of autonomy
• Ability to work well under pressure and adapt quickly to changing circumstances
• Ability to remain professional in difficult situations
• Positive attitude towards their work

Closing date 14th of June 2023

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.