This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Customer service Advisor (Neath )

21000 - 21000
 

Job Description

Job: Customer Service Advisor (Full Training will be provided)

Location: Neath (Flexibility once trained to Work from Home and the office)

Salary: £21,000

Job type: Permanent, Full Time

Hours: Monday to Friday 9am - 5pm

Summary:

To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems

Key Responsibilities:

  • Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
  • Have a strong sense of ownership and take pride in your work
  • Be well organized and able to work under pressure
  • Have excellent attention to detail
  • Have good IT systems knowledge
  • Effectively answering inbound calls, emails, social media contact
  • Deploys and confirms customers ordering and delivery requirements
  • Able to resolve queries regarding customer accounts including billing, payment plans and general administration
  • Provide speedy and accurate information by telephone and in writing in line with procedures
  • Communicate effectively with all relevant site/company and external departments
  • Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction
  • Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
  • Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met

Experience, attributes & skills sought:

  • Strong, clear, concise and confident telephone manner
  • High attention to detail
  • Able to prioritise tasks and work confidently under pressure
  • The ability to work in a fast paced environment, managing a diverse workload
  • The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice
  • Strong written and verbal communications skills
  • Good IT skills, Microsoft Office suite and ideally SAP

Personal Attributes:

  • Focused and motivated, with a positive attitude towards learning, growth and change
  • Resilient, and able to thrive in a rapidly changing environment
  • Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness
  • Solution orientated approach to problem solving, bringing forward new ideas and improvements

Benefits:

· Matched 4.5% pension to 7.5% after 2 years ,

· 4x salary Life assurance ,

· Income protection cover 50% sal after 2 years ,

· Free EAP cover ,

· Corporate Headspace app ,

· 33 days holiday inc bank hols increasing with length of service ,

Closing date is 19th September 2022

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client

To Apply please follow the application process for the site this job is advertised on or email your CV to Francesca.park-davies@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

More jobs like this

Get job recommendations just for you!Sign up now
Marketing Assistant
£ 18,000 - £ 18,000 per year
Great Driffield
Posted: 05 October 2022
Expires: 04 November 2022

Marketing Assistant

Driffield YO25

£18000 (reviewed April 2023)

Commutable from Beverley, Market Weighton, Hull, Bridlington

Permanent role

Hours Monday to Friday 37.5hrs (finish early on a Friday)

Hawk 3 Talent Solutions are looking for a hardworking, enthusiastic individual to join a marketing team based in Driffield.

You will be working in a busy office producing catalogues for specific brands to a high standard.

This role would someone starting out in their career with a general interest in Marketing.

Duties

  • Responsibility for specific brands within our company. Helping put a catalogue together and adding a creative flair to the marketing elements, working closely with our design team.
  • Proof checking and adhering to strict deadlines for completion ready to print.
  • Liaising with the design team by giving detailed and easy to understand instructions on the layout of each catalogue.
  • Working on spreadsheets to produce the paginations.
  • Analysing product results and being able to make decisions on products going forward.
  • Attending weekly meetings to discuss the performance of your brands and how we can improve them.

Skills, Knowledge and Experience

  • Good attention to detail.
  • Must have a good understanding of Microsoft Excel. Training will be provided but previous Excel knowledge is nice to have.
  • Working as part of a team but able to use own initiative.
  • Being able to work to deadlines.
  • Good decision-making skills.
  • A keen eye for seasonality of products.

Applications welcome from employees with no or minimal experience but have a good understanding of Microsoft Office in particular Excel.

Closing date is 6.11.2022 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com or call 07557803946 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Save Full details
Office Manager
£ 40,000 - £ 40,000 per year
Leeds
Posted: 04 October 2022
Expires: 03 November 2022

Office Manager

Permanent

Morley, LS27

Up to £40,000 DOE

Monday – Friday Office Hours (around 9am-5pm) flexibility 1 in every 2 weekends be available on the work phone for team assistance.

 

Hawk 3 Talent Solutions are recruiting on behalf of our client.

Hawk 3 Talent Solutions are recruiting for an Experienced Office Manager to join the team within our well established, family run specialist home care client in Morley. This is an exciting role for an experienced Office Manager or an experienced Customer Care Manager who is looking to influence the growth of an already successful team and really make a difference.

Responsibilities of the office Manager:

As the Office Manager, you would be responsible for managing a team of around 10 members of staff, including Care Coordinators and Customer Service Advisors and Administrators, as well as ensuring the quality of customer care is always at its highest.

Reporting to the Service Delivery Director, your responsibilities would include, but are not limited to;

  • The day-to-day management of a team of around 10.
  • Coaching and mentoring your team.
  • Holding 1-2-1’s, appraisals and any other HR related meetings within your team.
  • Ensure the business remains CQC regulations, both staff and systems.
  • Involvement of future recruitment within your team.
  • Creating, implementing, and managing processes within your team.
  • Implementing and maintaining procedures relating to office administration systems.
  • Regularly generating internal reports and analysing data.
  • Preparing letters, presentations, and reports.
  • Working closely with employees, suppliers, and customers.
  • Dealing with incoming client queries and resolving any issues.
  • Maintenance of business databases and software systems.
  • Maintaining compliance of business systems.
  • Overall responsibility for ensuring that the office runs smoothly ensuring clients are consistency receiving the best possible service.

Skills and Experience Required of the Office Manager:

  • A minimum of 5 years’ experience within an Office Manager role or equivalent.
  • Proven experience of successfully managing teams.
  • Previous experience working within a service driven environment (this does not need to be within the Care sector).
  • Knowledge of CQC regulations is desirable however not essential as full training & development would be given.
  • Previous office administration experience.
  • Be able to work in a fast and efficient manner.
  • Have excellent written and oral communication skills for concise and accurate reporting and both internal and external communication.
  • Have excellent IT skills.
  • Be self-motivated and driven.
  • Be able to work effectively as part of a team.
  • Be dynamic, flexible, tenacious, and adaptable as requirements change.
  • Have excellent time management, organisation and planning skills.

What you will get in return:

  • A very competitive salary of up to £40,000 PA dependant on experience.
  • Monday to Friday working pattern, office hours although you will need to be flexible and be on hand to answer any staff queries 2 weekends per month if necessary.
  • Office based, you will be working within a lovely, modern office close to the motorway network and transport links.
  • Free onsite parking.
  • Progression opportunities.
  • Competitive annual leave allowance.
  • Gym membership.
  • Access to pool company car.
  • Education carer support for the relevant courses.

Closing Date 4th November 2022

Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to by applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

To email CV's directly, please email elly.clow@hawk-3.com who will review, and book in a call.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Please note
Hawk 3 Talent Solutions is operating as an employment business. All adverts are refreshed weekly, applications to be submitted by close of play Friday. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: 
https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.

Save Full details
Administrator
£ 20,000 - £ 23,000 per year
Newton Abbot
Posted: 29 September 2022
Expires: 29 October 2022

OFFICE ADMINISTRATOR / NEWTON ABBOT - PERMANENT ROLE

Location: Newton Abbot, TQ12

Assignment: Permanent

Hours: Monday to Friday 08:30AM - 16:30PM

Salary: Up to £23,000 per annum

Hawk 3 Talent Solutions, operating as an employment business, are currently recruiting for a Office Administrator to join our client within their Newton Abbot branch.

This is an excellent opportunity to join a charity organisation as an Administrator to their Head of Centre.

Duties as an Office Administrator:

      Answering and directing calls and passing on messages

Greeting and signing in visitors

Receiving incoming posts and deliveries and posting outgoing correspondence

Establishing and maintaining good relationship with children, young people and their families

Receiving and reporting staff and learner absences

Maintaining the Single Central Record and confidential files for centre staff

Completing DBS applications

First point of contact for many, including prospective parents and external professionals

About you:

      Previous administration experience

Excellent customer service and communication skills

Cheerful and positive demeanour and attitude

High level of integrity and resilience combined with sensitivity and understanding

All employees will be required to obtain an enhanced Disclosure & Barring Certificate

Benefits:

      Casual dress

Onsite parking

Sick pay

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter office on 01392 273665 for more information.

Save Full details
Manufacturing Engineer
£ 47,750 - £ 47,750 per year
St Neots
Posted: 05 October 2022
Expires: 04 November 2022

Permanent: Manufacturing Engineer

Location: St Neots

Hours of work: Mon - Thurs: 8:30 - 17:30 (30 mins lunch)

Fri: 8:30 - 13:30

Salary: Up to £47,750 per annum depending on knowledge, skills and experience

Job Purpose:

Responsible for the undertaking of manufacturing engineering tasks related to the development and production of electronic and electro-mechanical assemblies.

Duties and Responsibilities:

  • Support the Engineering Department to ensure manufacturability of new design solutions as well as assisting the Engineering Department in the development of new projects and new technologies related to electronic and electro-mechanical assemblies,
  • Support the Technical Planning Department to create and maintain suitable manufacturing instructions, including SAP routings, detailed work instructions, manufacturing drawings and process specifications, that contain sufficient detail to allow production personnel to complete the applicable manufacturing operations,
  • Management of product costs throughout the development phase of a project and into production,
  • To determine the most suitable manufacturing methods and processes in order to achieve the requirements specified within applicable design data,
  • Support the Test Department to Identify and implement appropriate testing equipment solutions,
  • Management of development and first build electronic and electro-mechanical assemblies,
  • Working closely with the Sales, Engineering and Quality departments to ensure that all customer requirements have been captured within the planning process,
  • Implementation and management of Engineering changes into production,
  • Provide technical liaison with customers who require a build to print product,
  • Assist with delivery of any applicable training programmes,
  • To actively participate in the identification and implementation of continuous improvement initiatives,
  • Provide assistance to Production Management on the selection, installation and commissioning of new plant and equipment,
  • Support the MRB process, with root cause and corrective action activities,
  • To assist in the completion of training programs for all employees as required,
  • To adhere to Company policies and procedures,
  • To help create and maintain a safe working environment and observe the published health and safety procedures,
  • To carry out any other tasks where reasonable and relevant when required.

Essential

  • Minimum 3 years manufacturing engineering experience, in a low to medium volume electronics production environment - including surface mount, PTH, PCBA cleaning and conformal coating
  • Practical experience of Lean Manufacturing Principals
  • Proficient on Windows operating system and Microsoft Office suite
  • Sound electronic engineering principles gained from a practical background
  • Ability to work independently while collaborating in a team environment
  • Ability to work under pressure and to dead-lines

Desirable

  • Aerospace and/or Defence industry experience
  • Proficient in Solid Works
  • An understanding of SAP ERP and Computer Aided Design processes

Company Benefits

  • Health Care Cash Plan*
  • Contributory Pension Scheme for eligible employees
  • Employee Assistance Programme*
  • 24 days holiday (in addition to UK Bank and public holidays)
  • Life Assurance
  • Company Sick Pay Scheme*
  • Free car parking
  • Early finish on Fridays

Closing date is 5 th November 2022

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to donna.Gibson@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Save Full details
Health and Safety Specialist
£ 30,000 - £ 45,000 per year
York
Posted: 05 October 2022
Expires: 04 November 2022

Health and Safety Specialist

York YO19

£30k - £45k Depending on experience.

This role would suit a Health and Safety Officer or Health and Safety Manager looking for their next step

Permanent role – Full time

Commutable from York, Dunnington, Pocklington, Selby, Hull, Driffield, Malton, Stamford Bridge

Hawk 3 Talent Solutions are looking for an experienced Health and Safety professional to join a well established company based in the York area.

The Role of the Health and Safety Specialist

 

You will report directly to the General Manager. You will be responsible for reviewing the current on-site safety standards and implement a new safe working culture with the staff. My client is looking for somebody with experience in organisational change, and who would like to make this role their own.


Duties

  • Daily site monitoring of all departments to proactively ensure compliance and establish a healthy cultural attitude towards health and safety and identify training requirement in the work force
  • Investigate and attend all accidents/incidents that occur and collate all information and create reports accordingly
  • Responsible for ensuring compliance with current legislation, industry standards, and company procedures and be passionate to improve the management systems, identify and resolve issues
  • Assistance with all audits, internal and external, HS and other regulatory visits
  • Risk assessments - review and change risk assessments to ensure that all areas of the factory are assessed and are accurate
  • Safe working procedures - assist with writing, reviewing and implementing new processes
  • Maintain training files and matrix and ensure sign offs are up to date and audit ready
  • Facilitate the induction process for new starters
  • Organise H&S committee meetings
  • Monitor fire detection and other essential fire control measures
  • Devise and monitor a site safety plan
  • Complete monthly compliance sheet returns
  • Ensure isolation and lock off documentation is in place and trained out
  • Train and monitor permit compliance on site
  • Monitor contractor controls on site
  • Monitor insurance survey actions and communicate with group
  • Assess all new equipment
  • Help and co-ordinate any emergency situations.
  • Liaise with Group H&S and participate in group calls

Skills/Knowledge/Experience


The ideal candidate will have previous experience in a similar type of role and be suited to working in a fast paced environment with experience of organisational change.

 Good interpersonal and communication skills and the ability to multi-task.

Hold a NEBOSH qualification or equivalent and have experience in health and safety matters

Train the trainer qualification would be advantageous

Closing date is 24.10.22 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Save Full details
Warehouse Operative - Days
£ 22,000 - £ 24,000 per year
Bristol
Posted: 05 October 2022
Expires: 04 November 2022

WAREHOUSE OPERATIVE

LOCATION: BOURNE

PERMANENT: Mon-Weds 0530-1730hrs, Thurs-Sat 0530-1730hrs - 3-days a week, rotating

SALARY: £22-24K

JOB PURPOSE:

This role requires a tenacious and proactive materials & goods in operative, who demonstrates pride in their attention to detail. The primary responsibility of the role is working with raw material and goods inwards to ensure necessary functions are carried out correctly.

Key Accountabilities:

  • Deliver to on-time supply of purchased and in house goods whilst providing cover for the roles of procurement
  • Along with assisting the day to day operations and warehouse functions
  • Maintaining good housekeeping at all times with the warehouse
  • Demonstrate health and safety awareness

QUALIFICATIONS:

Educational and professional:

GSCE Maths & English or equivalent

KNOWLEDGE, SKILLS, EXPERIENCE:

  • No specific skills or experience required as full training will be given
  • Forklift counterbalance advantageous

BEHAVIOURS:

  • Able to demonstrate a positive attitude
  • Good attention to detail
  • Able to work flexibly and cooperatively and as part of a team
  • Able to communicate effectively
  • Proactive approach
  • Keeping an eye on consumables
  • Checking price / order confirmations

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Save Full details