Job: Customer Service Advisor (Full Training will be provided)
Location: Coryton (Flexibility once trained to Work from Home and the office)
Salary: £21, 255 - £23,500
Job type: Permanent, Full Time
Hours: Monday to Friday 9am - 5pm
Summary:
To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems
Key Responsibilities:
Have a strong sense of ownership and take pride in your work
Be well organized and able to work under pressure
Have excellent attention to detail
Have good IT systems knowledge
Effectively answering inbound calls, emails, social media contact
Deploys and confirms customers ordering and delivery requirements
Able to resolve queries regarding customer accounts including billing, payment plans and general administration
Provide speedy and accurate information by telephone and in writing in line with procedures
Communicate effectively with all relevant site/company and external departments
Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction
Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met
Experience, attributes & skills sought:
High attention to detail
Able to prioritise tasks and work confidently under pressure
The ability to work in a fast paced environment, managing a diverse workload
The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice
Strong written and verbal communications skills
Good IT skills, Microsoft Office suite and ideally SAP
Personal Attributes:
Resilient, and able to thrive in a rapidly changing environment
Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness
Solution orientated approach to problem solving, bringing forward new ideas and improvements
Benefits:
Matched 4.5% pension to 7.5% after 2 years ,
4x salary Life assurance ,
Income protection cover 50% sal after 2 years ,
Free EAP cover ,
Corporate Headspace app ,
33 days holiday inc bank hols increasing with length of service ,
Various corporate discounts
Closing date is 15 th October 2023
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client
To Apply please follow the application process for the site this job is advertised on or email your CV to maria.thorne@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Please note
If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. All adverts are refreshed weekly, applications to be submitted by close of play Friday. While we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here's our full privacy policy: https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.
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