IT Operations and Helpdesk Manager

Customer Support Advisor

Permanent

40 Hours

Manchester, M22

Up to £25,000

The Company: Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic Customer Support Advisor with a strong background in Facilities Management.

The Role:

• As the Customer Support Advisor, you will be arranging attendance with sub-contractors
• You will be developing a relationship with various teams within the business
• The Customer Service Advisor will be providing excellent customer service to internal and external clients
• You will be raising purchase orders
• Monitoring and carrying out checks on job status - update/close if necessary

Experience Required:

• The Customer Service Advisor ideally needs to have knowledge of Facilities Management
• Excellent organisational skills
• Able to communicate and liaise at a high level
• Problem solver
• Abiloity to work well under pressure

For more information on the Customer Service Advisor role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 07.03.2023

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

OFFICE MANAGER / POOLE - PERMANENY VACANCY

Location: Poole, Dorset

Job type: Permanent contract

Hours: Monday to Friday 08:00am - 17:00pm

Salary: £25,000 - £35,000 per annum, dependent on experience.

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for Office Manager based in Poole, Dorset on a full time permanent contract.

The successful candidate will be responsible for the day to day administration of the Office and bookkeeping support as well as contributing to the maintain of accurate records and logistics, ensuring all required deadlines are maintained along with customer and staff communications.

Duties as an Office Manager:

Carrying out general office activities as required using a variety of software to effectively administer and record the key areas and ensure that facilities, supplies and equipment are adequate for purpose

Managing the credit control, accreditations, logistics, resources, renewal of Health & Safety policies, company policies and other legal requirements as well as implementing and maintain of procedures

Managing the processing and coding of purchase invoices and reconciliations

Process and input both purchase and sales invoices onto the accounts package along with subcontractor payments and expenses

Ensuring that the filing system of delivery notes and purchase orders are kept up to date to support relevant purchase invoices

Ensure the inputting of data and maintain the upkeeping of records with regards to any of the factory enterprises

Be responsible for incoming calls and rectify any customer enquiries or queries

Undertake and keep up to date records of all employee holidays, time sheets, labour return sheets and training matrix

Supporting the Managing Director and other employees in an administrative capacity producing general reports and key performance indicators when needed

Carrying out any other administration duties as directed

Contributing to departmental meetings to assist in improvements and prepare agenda and minutes

Arrange accommodation, car parking and out of town expenses for workers who may have to work away from their normal residences

To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.

TRAINEE ESTIMATOR / POOLE - PERMANENY VACANCY

Location: Poole, Dorset

Job type: Permanent contract

Hours: Monday to Friday 08:00am - 17:00pm

Salary: £20,000 - £25,000 per annum, dependent on experience

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for Trainee Estimator based in Poole, Dorset on a full-time permanent contract.

The successful candidate will be responsible for compiling estimates of how much it will cost to provide a client or potential client with products / services. You will be working out how much a project is likely to cost and creating budgets accordingly.

This role involves assessing material, labour and equipment required and analyzing different quotes from sub-contractors and suppliers.

Duties as a Trainee Estimator:

Preparing work to be accomplished by gathering information and requirements

Preparing budget by studying plans, updating specifications, identifying, and projecting costs for each elevation

Evaluate offers to purchase by costing changes, additions, and site requirements

Obtaining bids from vendors and subcontractors to specify materials, identifying qualified subcontractors, and negotiating prices

Resolving cost discrepancies by collecting and analyzing information

Preparing reports by collecting, analyzing, and summarizing information and trends

Maintaining quality service and following organization standards

Maintaining continuity among corporate, division and local work teams by documenting and communicating actions, irregularities, and continuing needs

Maintaining professional and technical knowledge by attending education workshops, reviewing professional publications, establishing personal networks and participating in professional societies

General administration duties - answering and making phone calls, liaising with subcontractors and clients, checking and responding to emails, updating outstanding quote sheets

To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.

Depot Administrator /Cashier

Location: Coventry

Hours of work : Monday to Friday 45 hours

Salary: £31'000

Summary:

Our client islooking for a Cashier to collect and process accurately all cash / cheque / banks transfers received from external source at the operational depot.

Enhancing the relationship with our customers with good customer care (front of house)

To liaise with customers, contractors and any visitors to the site in a courteous, polite and efficient manner

To liaise with customers on any cash / cheque / banks transfer to pay the ticket out ensuring all relevant paperwork is completed

Providing customers with correct scrap prices

Be able to process queries in a timely manner and accurate

To maintain accurate cash / cheque / bank transfer records and ensure monies balance on a daily basis

Arrange cash deliveries which external partner

De-registration of vehicles

To maintain an up to date filing system in relation to the operational depot management system and its ticket transactions

Input purchase orders

To answer all incoming telephone enquiries in a friendly and professional manner, ensuring that callers are directed to the relevant person for action

To distribute all incoming post / mail on the same morning it is received at the depot, together with the franking of all external mail on a daily basis

To provide general administrative support to the operational depot and when required the wider region

Experience, attributes & skills sought:

Good listening, written and verbal communication skills

Ability to process details to a high standard

Experience of a fast pace and working within an operational depot

To provide general administrative support to the operational depot and when required the wider region

Previous cash office experience

Gives support to customers, and team members direct and indirect

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

Closing date is 28 th of February 2023

To Apply please follow the application process for the site this job is advertised on or email your CV to maria.thorne@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Job: Client Portfolio Manager

Location: Glastonbury

Salary: up to £50,000 DOE

Job type: Permanent, Full Time

Hours of work: 0900am -1700pm Monday to Friday (37 hours) Early Finish on Fridays

Summary:

Our client based in Swindon are currently recruiting for a Client Portfolio Manager to join their expanding team on a full time, permanent basis. You will be supporting clients across the south west and providing a comprehensive, customer focussed client service for a range of accounting activities. This opportunity will suit an experienced Client Portfolio Manager however we will consider applications from Assistant Client Portfolio Managers with relevant experience who are seeking their next career move

Essential skills:

Preferably ACA/ACCA qualified, or by experience

Excellent communication skills both verbal and written

Organised and methodical

Client focused

Strong IT skills including Word, Outlook and Excel

Carrying out tasks with a high degree of efficiency and accuracy

Time management skills

Ability to operate strict deadlines and handle conflicting priorities

Ability to work under own initiative, keeping calm under pressure

Disposition & Attitude

Adaptable and flexible to deal with changing priorities and deadline deadlines

Confident to work with clients and develop key relationships internally and externally

Can work as part of a team and across departments

Proactive and able to use initiative

Confident and outgoing

Specific Duties and Responsibilities.

Maintaining a productive relationship with all clients in agreed portfolio, maintaining regular contact, completing all complex accounts work and tax issues, dealing with any specific queries or problems using available specialist skills and knowledge as required

Managing a team of professional staff, including individual development and ensuring appropriate resource and work planning

Acting as a point of contact for Director/Partner portfolio in the Director's absence ensuring that matters are dealt with in a timely manner and that the Director/Partner is aware of any outstanding queries

Ensuring that appropriate information is fed into the compliance team in a timely manner to ensure that the team's work can be effectively scheduled allowing the assessment of resources and time requirements, including flexibility to deal with new clients, additional work, or busy periods

Completing more complex accounts work for clients as required by the Director, where it is not appropriate for the activities to be completed in the compliance centre

Visiting clients to discuss their requirements, providing the most appropriate advice and support as required which may include actively promoting client's ' services

Meeting with and giving full support to employees who work on your client's work, giving support, feedback and direction as required. Ensure feedback is provided to the Director / Partner as appropriate.

Monitoring the achievement of the chargeable units budget, ensuring work is completed within deadlines allocated

Ensuring that all fee notes are generated and sent out in line with partner and client requirement

Undertaking ad-hoc project work as required by the Partner, assisting clients on his behalf as and when needed

Benefits:

• 20 days holiday plus bank holidays
• Life Assurance - 4 x gross annual salary.
• Permanent Health Insurance Scheme.
• Cycle to work scheme.
• Well Being Programme and Initiatives.
• Free eye test vouchers.
• Buying/Selling of holiday days.
• Excellent working culture and environment.
• Volunteer days.
• Strong Culture, Branch and Social Corporate Responsibility.
• Regular social events and more!

Closing date is 27 th of February 23

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to maria.thorne@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Strategic Accounts Helpdesk Administrator

Permanent

40 Hours

Birmingham

Up to £24,000

The Company: Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic Strategic Accounts Helpdesk Administrator with a strong background in FM.

The Role:

• As the Strategic Accounts Helpdesk Administrator, you will be providing customer service
• You will be following all policies and procedures to ensure a safe working environment
• Liaising with various departments to check ongoing developments
• Data reviews & management
• Managing shared inboxes

Experience Required:

• The ideal candidate will need experience with Siclops or Maximo
• As the Strategic Accounts Helpdesk Administrator, you will need to have a sensitive and professional manner
• Strong communication skills
• Previous experience within a customer service role

For more information on the Strategic Accounts Helpdesk Administrator role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 23.02.2023

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy . Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

SHE Manager

Health and Safety Manager

Uttoxeter, Staffordshire ST14

£39500 per annum

Permanent Full Time Office Based

Hawk 3 Talent Solutions are looking for and experienced SHE or Health and Safety Manager to join a well established company based in Uttoxeter, Staffordshire.

The Role

You will ensure that the department is  managed in order to meet the strategic objectives and legal requirements across the business and drive continual improvement across the integrated  SHE management systems, whilst introducing world class Environmental and Health and Safety practices

Duties

• Lead site SHE
• Develop the Environmental and Health and Safety System to significantly improve current standards to agreed levels in agreed time frame.
• Review specific SHE training packages, delivering internal training/toolbox talks where appropriate.
• Provide update on regulatory changes and audits and offer sound advice and direction

Skills/Knowledge/Experience

• Minimum 5 years HSE experience
• NEBOSH
• IOSH
• COSHH and Risk assessments
• Accident investigation
• Production or Manufacturing background
• People management skills

Benefits

• Free parking

If you would like to apply for the role of SHE Manager then please email your CV to debbie.gough@hawk-3.com  or call Deb on 07557803946

Closing date is 7.3.2023 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Job title: Production Supervisor

Location: Brierley Hill

Hours of work: 6.00am - 2.00pm

Salary: £32,000 Bonus

Purpose of the role

The main purpose of this role is to Manage & Develop their Direct Reports to ensure the Health and Safety of the workplace and minimise the Environmental impact of the company operation. To work closely with the Production Manager in achieving required Business Objectives.

Main responsibilities:

• To ensure the Safety and Wellbeing of all employees under their control.
• Follow all advise and direction given by the SHEQ Advisor with regard to Health, Safety & Environmental matters.
• Must have the ability to use MasterPack where required.
• Point of contact between Production Manager and all Line Leaders and Direct Reports.
• Liaise with the Production Manager on the Production Plan to ensure all Priority levels are met.
• Management of TPM requirements for their Department.
• Amendment of booked quantities to match produced quantities where required.
• Provide competent support to the management team on identifying Training gaps and prioritising the action plan to resolve.
• Ensure SOP's are in place for all processes, and that training has been completed by Operators, including sign-off documentation.
• Completion of all required business documentation, either personally or through the Team Leaders.
• Work proactively with Managers and Team Leaders to establish and maintain a programme of continuous improvement.
• Discuss areas for improvement with relevant staff and senior Managers and agree appropriate corrective action.
• Be involved in Internal & External Audits as required.
• Completion of Yearly / Half Yearly Employee Reviews.

Skills & experience:

• Must have, or be willing to complete IOSH Managing Safely Cert.
• Working knowledge of MasterPack procedures relating to department Processes.
• Demonstrable experience of Managing, Training & Developing a team.
• Honesty & Openness with people at all levels, internally and externally.
• Effective planning and project management skills with the ability to set and work to (personal, team and organisational) deadlines.
• Ability to motivate and develop others.
• Flexible, adaptable and comfortable with ambiguity.
• Pragmatic and solution-oriented.
• Committed to high standards and continuous improvement.
• Ability to move between big picture and detail.
• Understanding of "Lean" manufacturing and "Tier" reporting.
• Understand and drive continuous improvement "Kaizen"

Apply today

Closing date 7th March 2023

To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Site Supervisor - Solar & Storage

Permanent

37.5 Hours

Chesterfield

Up to £50,000

The Company: Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic Site Supervisor with a strong background in FM.

The Role:

• As the Site Supervisor, you will be completing snag inspections and reporting if any issues on a weekly basis
• You will be ordering stock and managing stock of the site
• The Site Supervisor will be monitoring progress, cashflow projections and budgeting
• Liaising and assisting the project manager with project sign offs when completed
• Health and Safety inspections
• You will be carrying out safety briefs on a daily basis

Experience Required:

• The Site Supervisor MUST have a full UK Driving Licence
• The ideal candidate will need to have completed the 18 th Edition Electrical qualification
• Ability to work away when required
• SSSTS
• Experience of rooftop Solar PV deployment
• Previous Supervisor experience
• As the Site Supervisor, you will need experience in the renewable energy sector

For more information on the Site Supervisor role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 07.03.2023

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Job Title: Print Manager

Location: Tewkesbury

Job Type: Permanent / Shift Work

Hours: Full Time

Salary: Circa £45K

This Job Description is intended as a guide to the type of role the Job Holder is expected to perform. As the nature of our business can vary with changes in customer requirements and operating procedures the following tasks are the key duties of the role, but it is understood that the Job holder will undertake any function in which he/she is adequately trained or competent. If in time, significant changes to the role are experienced, a new Job Description will be issued.

To be fully responsible for all areas of the print process and their ancillary operations, meeting customer delivery and quality expectations whilst maximising and continuously improving production efficiencies and minimising costs. The role is at the heart of the management team, and therefore must show consistence and measurement in decision making, whilst listening to, and respecting team opinion.

KEY ACCOUNTABILITIES :

Responsibility for all areas of the print process and their ancillary operations including warehousing and shipping. Meeting customer delivery and quality expectations whilst maximising and continuously improving production efficiencies and minimising costs.

Producing all monthly production and quality KPI's relevant to areas of responsibility.

Ensure adherence to all Productivity and Quality KPI's.

Understanding lean principles and leading cost reduction projects and productivity improvements within area of responsibility

Being Health and Safety focused at all times by contributing to the standards within the site and identifying any non-conforming areas

Leading GEMBA walks in line with A3 Strategic review

Managing the engineering and cleaning crew with clear objectives and regular reviews

Ensuring that all areas of responsibility retain set standards of housekeeping at all times

Taking ownership of projects and ensuring that all project deliverables are achieved in agreed timescales

Understanding customer requirements and liaising where required in good time with the internal customer services department when issues arise

Owning the site planned preventative maintenance program in both the print and finishing departments by managing overhauls of key equipment

Driving continuous improvement and best practice initiatives in the key elements of manufacturing performance

Motivating and developing team members in order to empower the production environment to contribute fully to the business objectives with a view of recognising development opportunities

Working with HR to ensure that all aspects of people management are carried out in line with company policies and procedures. These include conducting appraisals and performance management, absence management and conducting investigations and disciplinary where necessary.

Investigating any customer complaints by implementing corrective actions based on root cause analysis

Validate all data taken from SFDC and prepare reports in standard format

Managing new product introduction in area of responsibility & participate in new product design and development

Participate in appropriate capacity planning discussions to meet output targets

Motivating and incentivising team members with prompt feedback, site relevant information and improvement requirements - Clearly leading the daily management meeting

Promoting a communicative environment within your area of responsibility and contributing to a good team spirit within the management team

Promote a holistic team working ethic by example

Supporting the Production Planner and understanding the basic elements of PSA, covering the role when required

Deputising for the Operations Director when absent

QUALIFICATONS:

The successful candidate should preferably have previous experience of working within a similar role gained within the manufacturing industry. Candidates must be able to demonstrate consistent decision making, project management and problem solving skills. You will be communicating at all levels, so ability to work using your own initiative as well as part of a team is essential.

The successful candidate must be computer literate and have an understanding of computer systemsShould possess a third level qualification, preferably to Degree level

Have strong knowledge of Pharma / Life Sciences customer quality and delivery requirements

Technical knowledge of Prepress, Print and Finishing would be an advantage

Logistical, analytical and organisational skills.

Strong Engineering background highly desirable

Knowledge of Good Manufacturing Practice (GMP)

Numerical / Verbal reasoning skills

Yellow or Green belt trained would be advantageous

QUALITY:

All functions to be carried out in accordance with ISO 9001:2000 quality management standard requirements with particular reference to the sites Quality Policy, Policy Manual & relevant Works Instructions.

BEHAVIOURS:

Observant and Driven

Starter/Finisher

Flexible attitude

Self-motivated

Team player

Work on own initiative

Proactive and engaging

HEALTH & SAFETY

Taking reasonable care for the health and safety of self and others and working with due regard to the responsibilities detailed in the company's Health & Safety Policy Statement.

Take the lead with regards to any H&S issue throughout the department, ensuring that all staff are complying with the company procedures

ENVIRONMENTAL

All functions to be carried out in accordance with the sites Environmental Policy.

BEHAVIOURS:

Accountability

Excellence

Integrity

Respect

Flexible attitude

Self-motivated

Team player

Work on own initiative

Hawk 3 Talent Solutions are operating as an employment agency

To Apply please follow the application process for the site this job is advertised on or email your CV to Brooke.Gilmore@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Supply Chain / Procurement Officer – Vehicle (Manufacturing Industry)

Permanent

Location: Winsford  

Salary: up to £30,000

Working Hours: Monday – Friday (8am – 5pm)

Supply Chain/Procurement

Main Responsibilities of the Supply Chain Function      

• Monitoring internal stock and external impress stock levels
• Procuring and supplying components for the company’s Maintenance, Repairs, Warranty and  Rentals Department
• Sourcing and organising the delivery of components to both internal and external sites
• Negotiation with suppliers and procurement of parts for the Aftersales Department
• Ensuring part costs are controlled in line with job costings
• Completing and checking Bills of Material against aftersales-related jobs
• Chasing supplier schedules and delivery notes for parts orders
• Conducting impress stock checks at customer and service vendor sites
• Updating customers and internal departments with part delivery schedules and managing expectations of supply
• Preparing specifications and quotations for spare parts business – following enquiries through from sale to delivery
• Maintaining intranet system accuracy with regards to internal parts stock levels and consumption

Experience and Skills required

• Experience in the Commercial Vehicle Parts sector or Parts/Supply Chain role
• Excellent communication skills both written and verbal
• A continuous improvement mindset with excellent practical problem-solving Skills
• Excellent IT skills
• Full UK driving license

Benefits

• 22 days holiday plus bank holidays
• Employee Assistance Programme
• Contributory pension scheme
• Subsidised onsite canteen
• On-site parking with electric/plug-in charging points
• Free birthday breakfast

Closing date is 06.03.2023

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.