SERVICE & WARRANTY COORDINATOR / EXETER - PERMANENT VACANCY
Location: Sowton Industrial Estate, Exeter
Assignment: Permanent contract
Hours: Monday to Friday 08:30am - 17:00pm
Pay: £21,500 - £22,500 per annum
We are currently recruiting for a Service & Warranty Advisor for our well-known manufacturing company based in Exeter at Sowton Industrial Estate on a permanent contract.
This role is currently based at Sowton Industrial Estate but does have plans to be moving to a brand-new purpose build premises at Skypark, near Exeter Airport, imminently.
The successful candidate will be reporting directly to the Team Leader and working in au team of 4 being responsible for route planning of up to 5 engineers for the timely and efficient completion of warranty and charge visits for the company.
Duties as a Service & Warranty Coordinator:
Log customer issues onto our Customer Relationship Management (CRM) - SalesLogix system, detailing all communication to the customers. Where required amend details to ensure our records are kept up to date and accurate at all times.
Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner.
Develop a rapport with our engineer network and build relationships with the immediate team, internal departments and customers.
Assist in planning efficient routes for the company's 10 company employed engineers covering company calls, informing relevant other departments within the heating group of the calls to be attended on a weekly basis.
Review parts requirements and co-ordinate despatch for all engineer requests on a daily basis to ensure appliances are able to be repaired in the minimum amount of time and number of visits possible.
Call all customers on the engineers planned routes to book appointments on a weekly basis, manage cancellations and the communication of our booking terms and conditions.
Collate details and order spare parts to be given to 3 rd party engineers to supplement our engineer's capacity where required.
Review and/or input engineer reports to our databases on a daily basis, passing any relevant information to the concerned departments.
Raise invoices for all chargeable visits on a weekly basis or in advance during a phone call when booking out of warranty visits or unpaid charge work.
Support the Engineers by answering queries relating to customer details, inputting or orders for van stock and doing stock requisitions and providing access to instruction manuals and other office based technical information and resources.
About you:
Ability to listen and extract information from customers and other departments
Self-motivated and excellent organizational skills
Ability to multitask
Enthusiasm to learn new skills and grasp large amounts of product information
Computer literate and familiar with Microsoft Office packages
Previous knowledge of any CRM system is desirable
Ability to accurately input data and maintain attention to detail
Maintain good client relations
Benefits:
Free eye tests
Positive working environment
Pension scheme
Free onsite parking
Staff discount
To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.
Please note
If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. All adverts are refreshed weekly, applications to be submitted by close of play Friday. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.
Customer Support Advisor
Permanent
40 Hours
Manchester, M22
Up to £25,000
The Company: Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic Customer Support Advisor with a strong background in Facilities Management.
The Role:
Experience Required:
For more information on the Customer Service Advisor role or for a confidential chat, please call Heidi Lees on 07712 675746 today.
Closing date 07.03.2023
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
OFFICE MANAGER / POOLE - PERMANENY VACANCY
Location: Poole, Dorset
Job type: Permanent contract
Hours: Monday to Friday 08:00am - 17:00pm
Salary: £25,000 - £35,000 per annum, dependent on experience.
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for Office Manager based in Poole, Dorset on a full time permanent contract.
The successful candidate will be responsible for the day to day administration of the Office and bookkeeping support as well as contributing to the maintain of accurate records and logistics, ensuring all required deadlines are maintained along with customer and staff communications.
Duties as an Office Manager:
Managing the credit control, accreditations, logistics, resources, renewal of Health & Safety policies, company policies and other legal requirements as well as implementing and maintain of procedures
Managing the processing and coding of purchase invoices and reconciliations
Process and input both purchase and sales invoices onto the accounts package along with subcontractor payments and expenses
Ensuring that the filing system of delivery notes and purchase orders are kept up to date to support relevant purchase invoices
Ensure the inputting of data and maintain the upkeeping of records with regards to any of the factory enterprises
Be responsible for incoming calls and rectify any customer enquiries or queries
Undertake and keep up to date records of all employee holidays, time sheets, labour return sheets and training matrix
Supporting the Managing Director and other employees in an administrative capacity producing general reports and key performance indicators when needed
Carrying out any other administration duties as directed
Contributing to departmental meetings to assist in improvements and prepare agenda and minutes
Arrange accommodation, car parking and out of town expenses for workers who may have to work away from their normal residences
To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.
TRAINEE ESTIMATOR / POOLE - PERMANENY VACANCY
Location: Poole, Dorset
Job type: Permanent contract
Hours: Monday to Friday 08:00am - 17:00pm
Salary: £20,000 - £25,000 per annum, dependent on experience
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for Trainee Estimator based in Poole, Dorset on a full-time permanent contract.
The successful candidate will be responsible for compiling estimates of how much it will cost to provide a client or potential client with products / services. You will be working out how much a project is likely to cost and creating budgets accordingly.
This role involves assessing material, labour and equipment required and analyzing different quotes from sub-contractors and suppliers.
Duties as a Trainee Estimator:
Preparing budget by studying plans, updating specifications, identifying, and projecting costs for each elevation
Evaluate offers to purchase by costing changes, additions, and site requirements
Obtaining bids from vendors and subcontractors to specify materials, identifying qualified subcontractors, and negotiating prices
Resolving cost discrepancies by collecting and analyzing information
Preparing reports by collecting, analyzing, and summarizing information and trends
Maintaining quality service and following organization standards
Maintaining continuity among corporate, division and local work teams by documenting and communicating actions, irregularities, and continuing needs
Maintaining professional and technical knowledge by attending education workshops, reviewing professional publications, establishing personal networks and participating in professional societies
General administration duties - answering and making phone calls, liaising with subcontractors and clients, checking and responding to emails, updating outstanding quote sheets
To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.
Depot Administrator /Cashier
Location: Coventry
Hours of work : Monday to Friday 45 hours
Salary: £31'000
Summary:
Our client islooking for a Cashier to collect and process accurately all cash / cheque / banks transfers received from external source at the operational depot.
To liaise with customers, contractors and any visitors to the site in a courteous, polite and efficient manner
To liaise with customers on any cash / cheque / banks transfer to pay the ticket out ensuring all relevant paperwork is completed
Providing customers with correct scrap prices
Be able to process queries in a timely manner and accurate
To maintain accurate cash / cheque / bank transfer records and ensure monies balance on a daily basis
Arrange cash deliveries which external partner
De-registration of vehicles
To maintain an up to date filing system in relation to the operational depot management system and its ticket transactions
Input purchase orders
To answer all incoming telephone enquiries in a friendly and professional manner, ensuring that callers are directed to the relevant person for action
To distribute all incoming post / mail on the same morning it is received at the depot, together with the franking of all external mail on a daily basis
To provide general administrative support to the operational depot and when required the wider region
Experience, attributes & skills sought:
Ability to process details to a high standard
Experience of a fast pace and working within an operational depot
To provide general administrative support to the operational depot and when required the wider region
Previous cash office experience
Gives support to customers, and team members direct and indirect
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
Closing date is 28 th of February 2023
To Apply please follow the application process for the site this job is advertised on or email your CV to maria.thorne@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Job: Client Portfolio Manager
Location: Glastonbury
Salary: up to £50,000 DOE
Job type: Permanent, Full Time
Hours of work: 0900am -1700pm Monday to Friday (37 hours) Early Finish on Fridays
Summary:
Our client based in Swindon are currently recruiting for a Client Portfolio Manager to join their expanding team on a full time, permanent basis. You will be supporting clients across the south west and providing a comprehensive, customer focussed client service for a range of accounting activities. This opportunity will suit an experienced Client Portfolio Manager however we will consider applications from Assistant Client Portfolio Managers with relevant experience who are seeking their next career move
Essential skills:
Excellent communication skills both verbal and written
Organised and methodical
Client focused
Strong IT skills including Word, Outlook and Excel
Carrying out tasks with a high degree of efficiency and accuracy
Time management skills
Ability to operate strict deadlines and handle conflicting priorities
Ability to work under own initiative, keeping calm under pressure
Disposition & Attitude
Confident to work with clients and develop key relationships internally and externally
Can work as part of a team and across departments
Proactive and able to use initiative
Confident and outgoing
Specific Duties and Responsibilities.
Managing a team of professional staff, including individual development and ensuring appropriate resource and work planning
Acting as a point of contact for Director/Partner portfolio in the Director's absence ensuring that matters are dealt with in a timely manner and that the Director/Partner is aware of any outstanding queries
Ensuring that appropriate information is fed into the compliance team in a timely manner to ensure that the team's work can be effectively scheduled allowing the assessment of resources and time requirements, including flexibility to deal with new clients, additional work, or busy periods
Completing more complex accounts work for clients as required by the Director, where it is not appropriate for the activities to be completed in the compliance centre
Visiting clients to discuss their requirements, providing the most appropriate advice and support as required which may include actively promoting client's ' services
Meeting with and giving full support to employees who work on your client's work, giving support, feedback and direction as required. Ensure feedback is provided to the Director / Partner as appropriate.
Monitoring the achievement of the chargeable units budget, ensuring work is completed within deadlines allocated
Ensuring that all fee notes are generated and sent out in line with partner and client requirement
Undertaking ad-hoc project work as required by the Partner, assisting clients on his behalf as and when needed
Benefits:
Closing date is 27 th of February 23
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to maria.thorne@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Strategic Accounts Helpdesk Administrator
Permanent
40 Hours
Birmingham
Up to £24,000
The Company: Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic Strategic Accounts Helpdesk Administrator with a strong background in FM.
The Role:
Experience Required:
For more information on the Strategic Accounts Helpdesk Administrator role or for a confidential chat, please call Heidi Lees on 07712 675746 today.
Closing date 23.02.2023
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy . Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
SHE Manager
Health and Safety Manager
Uttoxeter, Staffordshire ST14
£39500 per annum
Permanent Full Time Office Based
Hawk 3 Talent Solutions are looking for and experienced SHE or Health and Safety Manager to join a well established company based in Uttoxeter, Staffordshire.
The Role
You will ensure that the department is managed in order to meet the strategic objectives and legal requirements across the business and drive continual improvement across the integrated SHE management systems, whilst introducing world class Environmental and Health and Safety practices
Duties
Skills/Knowledge/Experience
Benefits
If you would like to apply for the role of SHE Manager then please email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946
Closing date is 7.3.2023 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Job title: Production Supervisor
Location: Brierley Hill
Hours of work: 6.00am - 2.00pm
Salary: £32,000 Bonus
Purpose of the role
The main purpose of this role is to Manage & Develop their Direct Reports to ensure the Health and Safety of the workplace and minimise the Environmental impact of the company operation. To work closely with the Production Manager in achieving required Business Objectives.
Main responsibilities:
Skills & experience:
Apply today
Closing date 7th March 2023
To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Site Supervisor - Solar & Storage
Permanent
37.5 Hours
Chesterfield
Up to £50,000
The Company: Hawk 3 Talent Solutions are working with a client who has an exciting opportunity available for an experienced, highly motivated, and dynamic Site Supervisor with a strong background in FM.
The Role:
Experience Required:
For more information on the Site Supervisor role or for a confidential chat, please call Heidi Lees on 07712 675746 today.
Closing date 07.03.2023
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Job Title: Print Manager
Location: Tewkesbury
Job Type: Permanent / Shift Work
Hours: Full Time
Salary: Circa £45K
This Job Description is intended as a guide to the type of role the Job Holder is expected to perform. As the nature of our business can vary with changes in customer requirements and operating procedures the following tasks are the key duties of the role, but it is understood that the Job holder will undertake any function in which he/she is adequately trained or competent. If in time, significant changes to the role are experienced, a new Job Description will be issued.
To be fully responsible for all areas of the print process and their ancillary operations, meeting customer delivery and quality expectations whilst maximising and continuously improving production efficiencies and minimising costs. The role is at the heart of the management team, and therefore must show consistence and measurement in decision making, whilst listening to, and respecting team opinion.
KEY ACCOUNTABILITIES :
Responsibility for all areas of the print process and their ancillary operations including warehousing and shipping. Meeting customer delivery and quality expectations whilst maximising and continuously improving production efficiencies and minimising costs.
Producing all monthly production and quality KPI's relevant to areas of responsibility.
Ensure adherence to all Productivity and Quality KPI's.
Understanding lean principles and leading cost reduction projects and productivity improvements within area of responsibility
Being Health and Safety focused at all times by contributing to the standards within the site and identifying any non-conforming areas
Leading GEMBA walks in line with A3 Strategic review
Managing the engineering and cleaning crew with clear objectives and regular reviews
Ensuring that all areas of responsibility retain set standards of housekeeping at all times
Taking ownership of projects and ensuring that all project deliverables are achieved in agreed timescales
Understanding customer requirements and liaising where required in good time with the internal customer services department when issues arise
Owning the site planned preventative maintenance program in both the print and finishing departments by managing overhauls of key equipment
Driving continuous improvement and best practice initiatives in the key elements of manufacturing performance
Motivating and developing team members in order to empower the production environment to contribute fully to the business objectives with a view of recognising development opportunities
Working with HR to ensure that all aspects of people management are carried out in line with company policies and procedures. These include conducting appraisals and performance management, absence management and conducting investigations and disciplinary where necessary.
Investigating any customer complaints by implementing corrective actions based on root cause analysis
Validate all data taken from SFDC and prepare reports in standard format
Managing new product introduction in area of responsibility & participate in new product design and development
Participate in appropriate capacity planning discussions to meet output targets
Motivating and incentivising team members with prompt feedback, site relevant information and improvement requirements - Clearly leading the daily management meeting
Promoting a communicative environment within your area of responsibility and contributing to a good team spirit within the management team
Promote a holistic team working ethic by example
Supporting the Production Planner and understanding the basic elements of PSA, covering the role when required
Deputising for the Operations Director when absent
QUALIFICATONS:
The successful candidate should preferably have previous experience of working within a similar role gained within the manufacturing industry. Candidates must be able to demonstrate consistent decision making, project management and problem solving skills. You will be communicating at all levels, so ability to work using your own initiative as well as part of a team is essential.
The successful candidate must be computer literate and have an understanding of computer systemsShould possess a third level qualification, preferably to Degree level
Have strong knowledge of Pharma / Life Sciences customer quality and delivery requirements
Technical knowledge of Prepress, Print and Finishing would be an advantage
Logistical, analytical and organisational skills.
Strong Engineering background highly desirable
Knowledge of Good Manufacturing Practice (GMP)
Numerical / Verbal reasoning skills
Yellow or Green belt trained would be advantageous
QUALITY:
All functions to be carried out in accordance with ISO 9001:2000 quality management standard requirements with particular reference to the sites Quality Policy, Policy Manual & relevant Works Instructions.
BEHAVIOURS:
Observant and Driven
Starter/Finisher
Flexible attitude
Self-motivated
Team player
Work on own initiative
Proactive and engaging
HEALTH & SAFETY
Taking reasonable care for the health and safety of self and others and working with due regard to the responsibilities detailed in the company's Health & Safety Policy Statement.
Take the lead with regards to any H&S issue throughout the department, ensuring that all staff are complying with the company procedures
ENVIRONMENTAL
All functions to be carried out in accordance with the sites Environmental Policy.
BEHAVIOURS:
Accountability
Excellence
Integrity
Respect
Flexible attitude
Self-motivated
Team player
Work on own initiative
Hawk 3 Talent Solutions are operating as an employment agency
To Apply please follow the application process for the site this job is advertised on or email your CV to Brooke.Gilmore@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Supply Chain / Procurement Officer – Vehicle (Manufacturing Industry)
Permanent
Location: Winsford
Salary: up to £30,000
Working Hours: Monday – Friday (8am – 5pm)
Supply Chain/Procurement
Main Responsibilities of the Supply Chain Function
Experience and Skills required
Benefits
Closing date is 06.03.2023
To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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