Service & Warranty Coordinator

Customer Account Manager

Permanent

Monday – Friday 8:30am – 5:00pm

 Altrincham

£23,000 - £25,000 DOE

The Company: Hawk 3 Talent Solutions are working with a UK wide company who provide high quality school uniforms to students up and down the country. With over 80 years’ experience, our client can ensure outstanding school wear as well as a high-class service. Our client is looking for someone who is either a manager within customer accounts or someone who is willing to step up to the position.

The Role:

• You will be working to resolve enquiries that have been escalated.
• Always building and continuing relationships with internal and external customers
• Keeping an eye on dead stocks as well as communicating with the Area Sales Manager to figure out how to work on this.
• You will need to make sure that all samples that are sent out, are done correctly – all procedures followed.
• Liaising with the Area Sales Manager to carry out the needs of the customer accounts.
• Have all internal communication through you.

Experience Required:

• Must ensure that excellent customer service is always provided.
• Can work under pressure as well as tight deadlines.
• Strong time management skills
• Excellent communication skills
• Must have a ‘can do’ attitude.

What’s in it for you?

• Hybrid working
• Early Friday finishes in winter – 3pm finish
• Birthday off
• No weekend works.
• Free parking & good transport links
• Cash prizes
• Discounts off popular brands
• A £200 referral incentive
• Company pension
• Wellness programmes
• Company events
• Cycle to work scheme.

For more information on the Customer Account Manager role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 30.06.2023

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

EXPORT COORDINATOR (FRENCH SPEAKING) - EXETER

Location: Skypark, Exeter - near Exeter Airport

Job type: Permanent

Reporting to: Export Customer Services Manager

Hours: Monday to Friday 08:00am - 16:30pm

Salary: £23,500 per annum

Hawk 3 Talent Solutions, operating as an employment business, are recruiting for a French Speaking Export Coordinator based in Exeter on a permanent contract.

The successful candidate will be required to be flexible and cover multiple tasks within the department including taking calls from dealers, answering queries and questions and placing orders onto the database.

You will also be required to assist in the administration and export documentation and the role will require you to multi task and work in a fast paced environment, liaising with other departments to provide excellent customer service.

Main duties:

Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product / technical information and prices.

Receive telephone calls from customers, ensuring all calls are dealt with promptly and in a friendly and professional manner.

Input telephone and email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledge of orders are sent to customers.

Supporting the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.

Respond to enquiries from customers ensuring they are dealt with in a timely and professional manner.

Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of products.

Administration of correspondence generated from pro-formas / invoices and distribution documentation.

Resolve customer complaints / problems arising from late deliveries, damaged goods, back orders or other issues, ensuring communication to the customer is timely, accurate and professionally managed.

Log customer issues onto CRM system, detailing all communication to customers.

Ensure all information given is within the agreed company framework referring queries and issues to Technical Customer Services or other internal departments, where appropriate

Assist with administration tasks, involve analysis, scanning and filing

Identify and communicate credit control information internally and to customers

About you:

Excellent French and English language skills, must be fluent in both written and oral

Excellent communication skills and able to communicate complex product information

Ability to listen and extract information from customers

Enthusiasm to learn new skills and ability to grasp large amount of product information

Ability to work to set standards and procedures

Computer literate and familiar with Microsoft Office packages

Ability to extract accurate information from computer systems

Ability to input data and maintain attention to detail

Possess a flair for developing and maintain good client relations

Be proactive in making outbound calls to help improve customer experience and build relationships

Benefits:

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon Bunch on shannon.bunch@hawk-3.com for more information

 

Operations Administrator Sherburn in Elmet LS25 West Yorkshire £25000 - £30,000 Full time Permanent role – Office Based Commutable from York, Wetherby, Garforth, Leeds and Tadcaster Hawk 3 Talent Solutions are looking for an Operations Administrator to join a team in Sherburn in Elmet, West Yorkshire. The Role Working in a fast-paced environment your role will be full time and require some flexibility on working hours. We require a bright, flexible, and enthusiastic individual who will be pivotal in the smooth running of the operations team. Your main duties will be to assist the Operations Manager - Planning Crew, logistics & accommodation to ensure a smooth delivery of our services. You will be an excellent communicator, have the ability to multitask and be able to successfully prioritise. This is a responsible position involving logical decision making. Main duties include: • Assisting the smooth running of the operations team • Assisting the Operations Manager • Using a bespoke Computer system to schedule projects, logistics & site crew • Liaising with site crew and managers • Liaising with Drivers • Liaising with satellite depots and Yard crew • Booking Accommodation for crew • Booking Travel Arrangements • Dealing with Vehicle Breakdowns • Keeping live spreadsheets up to date • Producing Reports & Documentation Desirable: • Strong communication and customer service skills, organisation and time management skills. • Good working knowledge of computers, Excel, and Microsoft Office software. • Ability to prioritise and work under pressure. • Professional manner, positive attitude, helpful approach and sense of humour. Benefits: - Salary £25k to £30k pro rata - 21 days holiday 8 Statutory bank holidays (also gaining 1 extra day per year for every year of service) - 3% Company pension contributions - Bike2work scheme - Casual dress code - Onsite parking - Flexible where required Hours: - 8.30 – 5.30 Monday to Friday - Saturday working on a rota basis (May to November) paid in addition to basic salary - One late night until 8pm on a rota basis (May to October) paid in addition to basic salary Closing date is 19.06.2023 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client. To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  or call Deb on 0113 2048581 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Operations Administrator

Permanent

Monday - Friday 8am - 5pm

Sutton

£18,000 - £20,000

 

The Company: Hawk 3 Talent Solutions are working with a company based in Central Sutton who are on the look out for an Operations Administrator to join their dynamic Operations Team.

The Role:

• Communicating with various clients and operatives
• Answering calls and emails when they come in.
• Creating and preparing schedules
• You will be creating Schematic drawings of ventilation systems.
• General admin duties

Experience Required:

• Computer literate - Microsoft packages
• Ability to work on your own initiative.
• Ability to prioritise workload.
• Time-keeping skills

What's in it for you?

• Training provided
• 20 days holiday plus bank holidays

For more information on the Operations Administrator role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 19.06.2023

 

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our   Privacy Policy . Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

 

Administrator/Assistant Service Manager

Permanent

Full Time

Doncaster

£25,000

Hawk 3 Talent Solutions are looking for an experienced Administrator/Assistant Service Manager to work for a manufacturing client based in Doncaster.

The Role:

 

• Assisting with support in the office as well as customers
• Being on hand if there are any minor technical issues.
• Data entry – keeping everything up to date.
• Reviewing various reports
• Ensuring that all files and records are organised and in order.
• Liaising with suppliers and companies
• Invoicing
• Arranging schedules for the engineers of the business

Experience Required:

• Ideally 2 years’ experience within administration
• Must be able to work on their own initiative.
• Meticulous and excellent timekeeper
• Enthusiastic

What’s in it for you?

• Opportunities to grow and develop within the business.
• Training opportunities

For more information on the Administrator/Assistant Service Manager role or for a confidential chat, please call Heidi Lees on 07712 675746 today.

Closing date 18.06.2023

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Heidi.lees@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

SERVICE & WARRANTY ADVISOR / EXETER - PERMANENT VACANCY

Location:  Skypark, Exeter - near Exeter Airport

Assignment:  Permanent contract

Reporting to: Assistant Service Manager

Hours:  Monday to Friday 08:30am - 17:00pm

Pay:  £22,500 per annum

We are currently recruiting for a Service & Warranty Advisor for our well-known manufacturing company based in Exeter.

The successful candidate will manage all customer and retailer communication into the Service & Warranty  Department, ensuring that all communications via phone, email and web are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.

You will proactively work alongside the team to manage technical issues and reviews through the Service & Warranty procedural workflow, ensuring that the CRM accurately updated, and customers informed of progress.

Duties as a Service & Warranty Advisor:

Handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated

Support the team in administrative procedures

Support customer base with general enquiries and processing genuine warranty claims quickly through workflow

Manage inbound service request bookings on CRM system

Up sell company services to customer base

Handle customer documentation eh. Installation and service records

To document and report on all calls and problems identified and to log onto the company CRM system, ensuring warranty compliance is met

Promote the companies annual servicing and report work

Generate and log leads to increase demand and revenue for the service engineers

About you:

Excellent verbal communication skills over the telephone, written communication through email and letter

Diplomatic nature to ensure company policies are followed

Self motivated with excellent organization skills and ability to multi task

Enthusiasm to learn new skills and product information

Ability to accurately input data and maintain attention to detail, even when under pressure

Must be able to work as part of a team and provide excellent customer service assistance

Computer literate with good knowledge of software programs including email, Word and Sage

An understanding of heating appliances of all fuel types, installation and servicing will be highly advantageous but not a requirement as full training will be provided

Previous experience within a call center handling technical fault finding or supporting warrantied goods will also be advantageous

Benefits:

 

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon Bunch on shannon.bunch@hawk-3.com

 

Are you an experienced Mobile Patrol Officer/Traffic Warden? Do you enjoy working Outside? Do you Drive? Would you like to work for a growing business, and have good earning potential? If so, this Opportunity may be for you.

Job Title: Mobile Patrol Operative

Location: South East London

Job Type: Permanent / Full Time

Hours: 40 hours, 5 days of 8 hours. (Some flexibility Required)

Salary: £24856 basic plus bonus. Combined OTE of up to £50k per annum

Commission Expectations - £1,000 - £2,500 per MONTH on top of Basic Salary. (may vary slightly per Location)

Benefits:

· Pension

· Perk box (perks and discounts)

· 25 Days Holiday

Please note, you will need a full UK Driving License and Access to Your own Method of Transport (Car) and Business Insurance for this Position - Work Mileage will be paid.

Job Purpose

To be responsible for issuing Parking Charge Notices to vehicles that do not comply with on-site parking regulations. The role will involve working outdoors across various car parks in your designated area. Due to the nature of the role, there will be a large amount of face-to-face interaction with members of the public.

Key Responsible

To provide exceptional customer service to our clients and the users of their car parks

To consistently achieve against KPI's

To work collaboratively with your team to ensure best practise is shared

To efficiently plan routes with the use of navigation apps and knowledge of the region

To patrol car parks in your designated area

To issue Parking Charge Notices to offending vehicles as per site specifications

To work with members of the public in a professional manner, even in confrontational situations

To promptly report any health and safety issues that arise in line with company policy

To maintain an up to date knowledge of industry standards and display these through your work

Special Working Conditions

The postholder will be required to travel extensively and in all weathers. On occasion, the postholder may be required to travel outside of their designated area to support the needs of the business.

Person Specification - Essential Skills

• Ability to work independently and with a high degree of autonomy
• Ability to work well under pressure and adapt quickly to changing circumstances
• Ability to remain professional in difficult situations
• Positive attitude towards their work

Closing date 24th of June 2023

To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Associate Director – Chartered Engineer

Swindon Wiltshire SN2

£70,000 - £80,000 per annum

Permanent role – Hybrid Option available

Hours can be flexible with core hours between 10am-4pm.

Where you start and finish is up to you, 8am-4am, 10am-6am etc. 1 hour lunch break but can flex for work life balance.

Commutable from Swindon, Chippenham, Cirencester, Cricklade, Gloucester or Oxford

Hawk 3 Talent Solutions are recruiting for an Associate Director to join a small well established engineering company based in Swindon, Wiltshire

The Role

 

Responsible for overseeing the successful technical and commercial execution of projects and managing the personnel and resources. The Associate Director will be a client-orientated and capable communicator, able to develop strong relationships with clients and fellow professionals to secure repeat business.

As this role is high level we will need the person to not only be a chartered Engineer but to also possess great communication skills so that they can talk to clients and their delegates and be able to line manage effectively. The company has been established nearly 20 years and this role is due to growth.

Duties  

• Enhancing and growing the reputation of the business
• Project Manager for projects led by the team
• Technical delivery
• Coordination with other Disciplines and Regions of the business
• Technical compliance with all statutory and Quality Management System processes and procedures
• Financial and commercial responsibility
• Recruitment and selection, training and appraisal of technical staff
• Line management of staff and pastoral issues

Essential

• Chartered Engineer (CEng) or Incorporated Engineer (IEng)
• Member of relevant professional institution
• Ability in engineering design & reporting
• Communication:
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Share knowledge and information widely with your colleagues
• Develop effective client relationships
• Able to represent the business at meetings and provide advice to clients on complex engineering matters
• Able to negotiate commercial/financial matters.

Communication skills

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Share knowledge and information widely with your colleagues
• Develop effective client relationships
• Able to represent the business at meetings and provide advice to clients on complex engineering matters
• Able to negotiate commercial/financial matters

Skills 

• Ability to lead others to achieve goals and meet deadlines
• Efficiency and effectiveness in management and execution of work
• Be a positive influence
• Make good commercial decisions

 

Benefits

• 25 days hols bank hols
• Cashback healthcare
• Cycle to work
• 4 x salary death in service

If you would like to apply for the role of Associate Director, then please email your CV to debbie.gough@hawk-3.com  or call Deb on 07557803946

Closing date is 31.6.2023 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

FINANCE ASSISTANT / EXETER

Location: Skypark, Exeter - near Exeter Airport

Job type: Permanent

Reporting to: Accounts Manager

Hours: Monday to Friday 08:30am - 17:00pm

Salary: £20,000 - £24,000 per annum

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Finance Assistant based in Exeter on a permanent contract.

The successful candidate will be responsible, in conjunction with other members of the finance team, of the maintenance and updating of the accounting ledgers.

Sales Ledger Duties:

Preparing and posting sales receipts for credit accounts

Releasing credit-stopped orders

Phoning credit stopped customers

Chasing debt as and when required

Handling telephone enquiries from customers regarding their accounts

Recording cheques, BACS, cash and credit card payments received from customers and posting to customers' sales ledger

Preparing the daily banking.

Answering of sales ledger account queries

On-going administration of customer master record in SAGE and CRM.

Purchase Ledger Duties:

Loading purchase ledger invoices and credit notes onto the ERP

Handling telephone enquiries from suppliers regarding payments and invoices

Processing of stock invoices for inter-company and other stock suppliers

Reconciling supplier statements

Preparing and posting of staff expenses

Preparing and posting supplier payments

Periodic review of open purchase ledger items

On-going administration of supplier master record in Sage.

Cash Book Duties:

 

Posting entries from the bank accounts including interest, transfers and charges

Reconciling bank accounts

General Duties:

 

Responding to queries from other departments

Opening post and distributing to relevant departments

Dealing with other ad-hoc tasks as required.

 

About you:

Motivated and well organised

Have good attention to detail

Ability to work on own initiative and as well as part of a larger team

Demonstrate good IT skills to include Microsoft Office

Possess excellent communication skills

Excellent telephone manner

Benefits:

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon Bunch on shannon.bunch@hawk-3.com for more information