Customer Service Advisor

INVESTMENT ASSISTANT / EXETER - HYBRID ROLE

Location: Science Park, EX5

Assignment: Permanent contract

Hours: Monday to Friday 08:45am - 17:30pm

Salary: £26,000 - £32,000 per annum (dependent on experience)

Hawk 3 Talent Solutions, operating as an employment business, are currently recruiting for an Investment Assistant to join our and independently run, high qualified financial planning and management client.

This role is a Hybrid role working 3 days in the office and 2 days at home.

The ideal candidate will hold a Level 4 Investment Qualification but will also consider candidates without this qualification and experience within investment.

Duties as a Investment Assistant:

• Research markets across broad asset classes keeping up to date with news, macroeconomic developments and key indicators which may influence market prices
• Contribute to decision making on asset allocation and fund selection for client and model portfolios
• Maintenance of the internal fund panel
• Provide support to advisers/paraplanners/admin on fund/portfolio related issues including client communication
• Provide performance and risk reporting to the team and wider staff
• Attendance at Investment Committee meetings including assembling papers and recording of minutes and action points
• Operational support including maintenance of model portfolios on platforms, dealing execution and administration, migration of client assets, periodic data auditing to ensure correct key client data used and providing cover for key operational functions and data updates in the absence of the DPS Operations Manager
• Developing, operating or supporting other processes on occasion
• Maintenance of various tools and spreadsheets used

About you:

• Level 4 investment qualification (IMC / CISI) preferred but not essential
• An interest in financial markets, investing and portfolio management
• Good use of Word, Excel and the ability to learn new software
• Good written English and numerical skills
• Strong communication skills
• Attention to detail
• Time management
• Organisational skills

Benefits:

• Hybrid working options
• 25 days holiday bank holidays
• Increasing holiday by 1 day for every 2 years in the workplace
• 4% company pension

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter office on 01392 273665 for more information.

SENIOR EXPORT COMPLIANCE COORDINATOR / EXETER - PERMANENT ROLE

Location: Sowton Industrial Estate, Exeter

Assignment: Permanent contract

Hours: Monday to Friday 08:00am - 16:30pm

Salary: £30,000 - £32,000 per annum

We are currently recruiting for a Senior Export Compliance Coordinator to assist in providing a comprehensive documentary audit / compliance service to the Group, predominately for export shipments.

The successful candidate will liaise with 3PL transport providers / brokers both in the UK and Europe to manage the relevant import / export documentation to support post movement, whilst fully understanding the procedures and legislation required to meet current regulations.

Duties as a Senior Export Compliance Coordinator:

• All aspects of post-documentation checking and compliance, from overseeing VAT zero rating evidence through to checking foreign import entries for shipments made on DDP terms

• Understand the processes and formalities essential for international import/export trading & shipping

• Obtain supporting evidence for foreign import, export and customs requirements.
• Handling compliance documentation for shipments via air/sea/road freight/courier
• Ensure all shipments are in accordance with current country specific/HMRC legislation,
• Ensure clearance instructions for both import and export shipments are monitored/adhered to.
• Ensure any postponed VAT / deferred duty payments are correct and in accordance with instructions and set tariffs.
• Checking preference declarations have been followed by the nominated clearing agents. A complete understanding of trade agreements and origin requirements for both TCA, Ex-EFTA, and emerging agreements is required.
• Provide daily Supervision and guidance to Export compliance Administrator.
• Knowledge of Incoterms, commodity code, CHIEF/CDS and export documentation are vital for this role.
• Ensure all shipments are fully monitored and controlled - daily updates and reporting required.
• Ensure all import/export completed files are compliant with current HMRC regulations.
• Liaise with transport providers regarding any documentation/clearance issues.

Supervise costs against set tariffs - authorisation of duty and transport invoices.

Assist Group Freight Manager as required and assist with Customs Compliance programme and other legislative aspects of the department.

Assist with import administration as and when required.

About you:

• Previous experience in a similar Export compliance Senior role
• A hands-on approach - good problem-solving skills

• Good IT skills and highly organised
• Ability to prioritise own workload and those of others in order to control volumes and meet tight deadlines.
• Strong understanding of the wider import and export process
• Proficient with all current import / export legislation and paperwork essentials
• Knowledge and experience of all shipping documentation and agreements for both Import/export.

We are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within 1 week of the closing date.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter office on 01392 273665 for more information.

SERVICE & WARRANTY ADVISOR / EXETER - PERMANENT OPPORTUNITY

Location: Sowton Industrial Estate, Exeter

Assignment: Permanent contract

Hours: Monday to Friday 08:30am - 17:00pm

Pay: £21,500 per annum

We are currently recruiting for a Service & Warranty Advisor for our well known manufacturing company based in Exeter at Sowton Industrial Estate on a permanent contract.

Reporting directly to the Team Leader you will be required to carry out planning of service engineers for the timely and efficient completion of warranty and charge visits for the business.

Duties as a Service & Warranty Advisor:

• Receive telephone calls from customers, dealers and engineers
• Ensuring all calls are dealt with in a friendly and professional manner
• Log customers issues onto CRM system
• Ensure records are kept up to date and accurate at all time
• Responding to email enquiries from customers
• Develop rapport with engineer network and build relationships with immediate tem and internal departments
• Assist in planning routes for the companies 10 departments within the heating group
• Review parts requirements and co-ordinate dispatch for all engineer requests on a daily basis
• Call all customers on the engineers planned routes to book appointments on a weekly basis
• Manage cancellations
• Review and input engineer reports onto database on a daily basis
• Raise invoices for all chargeable visits on a weekly basis
• Support the Engineers by answering queries related to customer details
• Inputting orders for van stock

About you:

• Excellent communication skills
• Ability to listen and extract information from customers
• Self-motivated with excellent organizational skills and ability to multitask
• Enthusiasm to learn new skills
• Computer literate and familiar with Microsoft Office Packages
• Previous use of CRM systems is desirable
• Ability to accurately input data

Benefits:

• 6.4 weeks starting holiday
• Free eye tests
• Positive working environment
• Pension scheme
• Free onsite parking
• Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter office on 01392 273665 for more information.

Customer Service Administrator

Harrogate HG3

£21500

Permanent role

Choose your Hours Monday to Friday 9am -5pm or 8am – 4pm Or 8.30am – 4.30pm.

Hawk 3 Talent solutions are looking for an experienced Office Customer Service Administrator to join a company based in Harrogate.

The Role

My client is looking for an organised customer service person who is a confident communicator to work in their busy fast-paced customer relations department, providing the best customer experience to their clients.

You will be responsible for a variety of customer service and admin tasks –

• Call handling and dealing with queries
• Maintaining database records
• Customer satisfaction surveys
• Admin support including order processing

Skills/Knowledge/Experience

• Attention to detail
• Loves solving problems
• Good communication skills
• Organised
• Great personality
• A background in Sales support would be an advantage

Benefits

• Life Assurance
• Pension, 6% employer contribution
• On-site Parking
• Employee discounts and well-being platform
• Buy/Sell holiday
• Cycle to work scheme

Closing date is 13.9.2022 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Planner Scheduler

Harrogate HG3

£22000

Permanent role

Choose your Hours Monday to Friday 9am -5pm or 8am – 4pm Or 8.30am – 4.30pm.

Hawk 3 Talent solutions are looking for an experienced Planner or Schedular to join a company based in Harrogate.

The Role

You will be responsible for efficiently and safely, planning engineers in the installation of products into domestic properties.

Other duties will include updating information on a database.

Skills/Knowledge/Experience

• Attention to detail
• Previous experience within a scheduling role would be an advantage but not essential
• Good communication skills
• Organised
• Great personality

Benefits

• Life Assurance
• Pension, 6% employer contribution
• On-site Parking
• Employee discounts and well-being platform
• Buy/Sell holiday
• Cycle to work scheme

Closing date is 13.9.2022 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Sales Administrator

Location: Gloucester

Hours of work: Monday to Thursday 8.00am-4.30pm, Friday 8.00am-2.00pm

Salary: £21,000

You will be responsible for providing administrative support to the sales team across two sites, Gloucester and Cardiff.

Key Responsibilities:

• Providing admin support to the sales team
• Liaising with internal and external customers via email and phone
• Adhering to company processes and procedures, within industry regulations
• Embracing new training and further development within the business
• Any other ad-hoc administrative duties as required by the business

Experience, attributes & skills sought:

• Able to read, interpret and carry out technical work instructions
• Attention to detail and ability to complete detailed traceability requirements as part of the documentation process
• Identify parts with printed and / or electronic pictures
• Good interpersonal and communication skills

Desirable Skills:

• Able to read and interpret engineering drawings
• Experience in estimating within an engineering field
• Experience in Surface Treatments

In return, you will benefit from:

• Summer / Christmas party
• 20 day holiday bank holidays increasing up to 25 per year of service
• Birthday off
• Perkbox
• Pensions 5% / employee 4%
• Christmas shutdown - 1 week (holiday to be utilised)

Closing date is 11 th September 2022

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.wilson@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

GRAPHIC DESIGNER / EXETER - PERMANENT ROLE

Location: Sowton Industrial Estate, Exeter

Assignment: Permanent contract

Salary: £26,000 - £30,000 per annum

Hawk 3 Talent Solutions, operating as an employment business, are currently recruiting for a Graphic Designer based at Sowton Industrial Estate in Exeter on a permanent contract.

Reporting directly to the Creative Marketing Manager and the Marketing Director you will successfully deliver a variety of design projects to time and budget.

The successful candidate will be working within a large marketing team within a hands on role involving a range of duties and the ability to work on multiple projects at any one time.

This role would suit someone who possesses excellent Adobe skills, a creative mindset and the ability to work as part of a team.

Duties as a Graphic Designer:

• Creation and maintenance of price lists in InDesign from Excel
• Designing new advertising concepts
• Designing any graphic content for the use on Social Media Channels
• Developing branding and identities for the launch of new products
• Point of sale and other promotional materials
• Work within and continue to develop company branding guidelines
• Take part in the general day to day operations of the busy Marketing department
• Working with the photography team on post-shoot editing of images in Photoshop for use in brochures, websites, PR, and social media
• Helping to maintain the correct organization, naming and digital filing of images and other files for use by other members of the team

Benefits:

• 6.4 weeks starting holiday
• Free eye tests
• Positive working environment
• Pension scheme
• Free onsite parking
• Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter office on 01392 273665 for more information.

Are you an experienced Sales Assistant looking for a new and exciting opportunity?

Would you like to work for a large National self-storage company with branches across the UK?

Sales Consultant Job Description -

(Outside London £19,800 - 23,200)

Our client believe that it is their people that make the difference. They have a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to their customers.

They are looking for a Sales Consultant that has excellent communication skills along with a friendly and enthusiastic attitude, whilst also having a willingness to learn and a passion for sales. Previous sales experience would be beneficial, but don't worry if you haven't got it, because they will ensure you will receive support from your Store Manager and the best training in line with their Sales Consultant development programme.

The Client are in the business of solving customer's storage needs whether it's a family looking to move to a new house or a student on summer break, their customers make it interesting and you will be exposed to a variety of tasks.

Customers Service: You will be Supporting new and existing customers over the phone as well as face to face to meet their needs.

Sales: Following up on enquiries and advising customers on the best solution for their needs, including selling merchandise and insurance to achieve your store targets.

Store Standards: Customer's first impressions are key, always ensuring that excellent store standards are achieved

In this location you can earn a basic salary of £19,800 per annum and on-target earning taking you up to £23,200

Shifts - Various 9 hour shifts with 1 hour's lunch break, across the week.

Closing date is 22 August 2022

Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client

To Apply please follow the application process for the site this job is advertised on or email your CV to by applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.