Customer Account Manager

£ 35,000 - £ 44,000 per year
Newport
Posted: 07 September 2022
Expires: 07 October 2022
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Head of Manufacturing and Automation

Rachel Sheehy

CUSTOMER ACCOUNT MANAGER

OUTSKIRTS OF NEWPORT           

PERMANENT

FULL TIME: MON TO THURS 8AM TO 5PM FRI 8AM TO 1PM

UP TO £45K NEG DEP ON EXP

Due to business growth, Hawk 3 Talent Solutions are looking to recruit a Customer Account Manager for our client, a specialist manufacturer based on the outskirts of Newport, South Wales.

Main Purpose of Role

To gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out. As well as monitor all aspects of program performance - technical work, program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction.

Outcomes of Role

  • 100% accurate Customer Sales Forecast that reflects, Sales, Costs and Margin
  • A clear & defined understanding of each Customer, their needs, their products which is accurately communicated and aligned with Company operational strategy.
  • Increase contribution/profit margin for each Customer.
  • 100% OTIF
  • Supply Chain improvement identified with minimal inventory
  • Sales Growth
  • Company is viewed by the Customer as a strategic component of its own growth activity

Responsibilities

  • Work with multi discipline teams to ensure that projects are delivered to time cost and quality.  
  • Contribute to the strategic agenda of the business unit taking a commercial approach to activities. 
  • Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness.
  • Ensure in progress management reviews are scheduled and tracked appropriately.
  • Measure, monitor, and report progress to Company’s leadership team.
  • Contribute to the growth and financial success of the Company through capture of new opportunities and expansion of existing programs.
  • Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
  • Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
  • Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company’s policies and procedures, applicable laws, customers’ requirements, and sound business judgment.
  • Establish and maintain cost/schedule baselines, develops Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
  • Perform risk management, including the development of Risk Identification and Mitigation plans.
  • Prepare written and verbal reports to management regarding project status, cost and schedule variances.
  • Comprehend and communicate complex or technical information at a level to solicit or explain it. Able to communicate this information through written correspondence and reports.
  • Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
  • Produce and action the Account Plan for allocated customers
    • Identifying strategies & targets for growth
    • Understand the past, present and future needs
    • Developing contact map & relationships
    • Identifying and neutralising all competitive threats
    • Monitor and communicate Customer Satisfaction levels
  • Develop & finalise long term supply agreement with customer and communicate key terms internally
  • Understand the Customers’ products
  • Understand the processes within the customer business
  • Be the customer representative within business
  • Project manage allocated RFQ’s (requests for quotes)
  • Maintain a regular interface with customer – developing & nurturing a long term relationship
  • Undertake regular commercial reviews both internally and with the customer – at all levels
  • Analyse, monitor & report account performance
  • Have an overview of and monitor ongoing NPI for accounts
  • Act as escalation point for customer sales forecast issues
  • Feedback ideas into business in order to ‘delight’ customer – product & processes
  • Project manage the cross functional customer focussed team
  • Manage end of life products and/or customers
  • Develop & improve account management process

Person Specification

 

ESSENTIAL

DESIRABLE

Skills (include professional or educational qualifications required)

  • Project Management skills.
  • Ability to delivering projects and programmes to time, cost and quality. 
  • Ability to maximising customer potential to support greater throughput of revenue. 
  • Be highly computer literate with an excellent working knowledge of all Microsoft Office Suites
  • Be confident with excellent  interpersonal/presentation skills and have the ability to communicate at all levels within an organisation
  • Have a flexible approach and be able to work to a high level of accuracy with the ability to meet deadlines
  • ideally from a defence / aerospace & security environment 

Knowledge

  • Be able to demonstrate experience in a customer facing, account/project management role preferably within a manufacturing environment
  • Experience with defence platforms
  • Knowledge and experience of working with classification at Restricted and above
  • Knowledge and experience of working in a Defence / Aerospace & Security manufacturing & engineering environment. 
  • Experience of working in a defence engineering design environment

Remuneration Package

Up to £45k – negotiable depending on skills and experience.

Company Pension (company matching employees’ contribution up to 5%)

Private Medical Cover for employee and family

Death in Service (6 times annual salary)

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Please note
Hawk 3 Talent Solutions is operating as an employment business. All adverts are refreshed weekly, applications to be submitted by close of play Friday. 
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.

 
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Manufacturing Engineer
£ 47,750 - £ 47,750 per year
St Neots
Posted: 05 October 2022
Expires: 04 November 2022

Permanent: Manufacturing Engineer

Location: St Neots

Hours of work: Mon - Thurs: 8:30 - 17:30 (30 mins lunch)

Fri: 8:30 - 13:30

Salary: Up to £47,750 per annum depending on knowledge, skills and experience

Job Purpose:

Responsible for the undertaking of manufacturing engineering tasks related to the development and production of electronic and electro-mechanical assemblies.

Duties and Responsibilities:

  • Support the Engineering Department to ensure manufacturability of new design solutions as well as assisting the Engineering Department in the development of new projects and new technologies related to electronic and electro-mechanical assemblies,
  • Support the Technical Planning Department to create and maintain suitable manufacturing instructions, including SAP routings, detailed work instructions, manufacturing drawings and process specifications, that contain sufficient detail to allow production personnel to complete the applicable manufacturing operations,
  • Management of product costs throughout the development phase of a project and into production,
  • To determine the most suitable manufacturing methods and processes in order to achieve the requirements specified within applicable design data,
  • Support the Test Department to Identify and implement appropriate testing equipment solutions,
  • Management of development and first build electronic and electro-mechanical assemblies,
  • Working closely with the Sales, Engineering and Quality departments to ensure that all customer requirements have been captured within the planning process,
  • Implementation and management of Engineering changes into production,
  • Provide technical liaison with customers who require a build to print product,
  • Assist with delivery of any applicable training programmes,
  • To actively participate in the identification and implementation of continuous improvement initiatives,
  • Provide assistance to Production Management on the selection, installation and commissioning of new plant and equipment,
  • Support the MRB process, with root cause and corrective action activities,
  • To assist in the completion of training programs for all employees as required,
  • To adhere to Company policies and procedures,
  • To help create and maintain a safe working environment and observe the published health and safety procedures,
  • To carry out any other tasks where reasonable and relevant when required.

Essential

  • Minimum 3 years manufacturing engineering experience, in a low to medium volume electronics production environment - including surface mount, PTH, PCBA cleaning and conformal coating
  • Practical experience of Lean Manufacturing Principals
  • Proficient on Windows operating system and Microsoft Office suite
  • Sound electronic engineering principles gained from a practical background
  • Ability to work independently while collaborating in a team environment
  • Ability to work under pressure and to dead-lines

Desirable

  • Aerospace and/or Defence industry experience
  • Proficient in Solid Works
  • An understanding of SAP ERP and Computer Aided Design processes

Company Benefits

  • Health Care Cash Plan*
  • Contributory Pension Scheme for eligible employees
  • Employee Assistance Programme*
  • 24 days holiday (in addition to UK Bank and public holidays)
  • Life Assurance
  • Company Sick Pay Scheme*
  • Free car parking
  • Early finish on Fridays

Closing date is 5 th November 2022

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to donna.Gibson@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Save Full details
Health and Safety Specialist
£ 30,000 - £ 45,000 per year
York
Posted: 05 October 2022
Expires: 04 November 2022

Health and Safety Specialist

York YO19

£30k - £45k Depending on experience.

This role would suit a Health and Safety Officer or Health and Safety Manager looking for their next step

Permanent role – Full time

Commutable from York, Dunnington, Pocklington, Selby, Hull, Driffield, Malton, Stamford Bridge

Hawk 3 Talent Solutions are looking for an experienced Health and Safety professional to join a well established company based in the York area.

The Role of the Health and Safety Specialist

 

You will report directly to the General Manager. You will be responsible for reviewing the current on-site safety standards and implement a new safe working culture with the staff. My client is looking for somebody with experience in organisational change, and who would like to make this role their own.


Duties

  • Daily site monitoring of all departments to proactively ensure compliance and establish a healthy cultural attitude towards health and safety and identify training requirement in the work force
  • Investigate and attend all accidents/incidents that occur and collate all information and create reports accordingly
  • Responsible for ensuring compliance with current legislation, industry standards, and company procedures and be passionate to improve the management systems, identify and resolve issues
  • Assistance with all audits, internal and external, HS and other regulatory visits
  • Risk assessments - review and change risk assessments to ensure that all areas of the factory are assessed and are accurate
  • Safe working procedures - assist with writing, reviewing and implementing new processes
  • Maintain training files and matrix and ensure sign offs are up to date and audit ready
  • Facilitate the induction process for new starters
  • Organise H&S committee meetings
  • Monitor fire detection and other essential fire control measures
  • Devise and monitor a site safety plan
  • Complete monthly compliance sheet returns
  • Ensure isolation and lock off documentation is in place and trained out
  • Train and monitor permit compliance on site
  • Monitor contractor controls on site
  • Monitor insurance survey actions and communicate with group
  • Assess all new equipment
  • Help and co-ordinate any emergency situations.
  • Liaise with Group H&S and participate in group calls

Skills/Knowledge/Experience


The ideal candidate will have previous experience in a similar type of role and be suited to working in a fast paced environment with experience of organisational change.

 Good interpersonal and communication skills and the ability to multi-task.

Hold a NEBOSH qualification or equivalent and have experience in health and safety matters

Train the trainer qualification would be advantageous

Closing date is 24.10.22 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Save Full details
Warehouse Operative - Days
£ 22,000 - £ 24,000 per year
Bristol
Posted: 05 October 2022
Expires: 04 November 2022

WAREHOUSE OPERATIVE

LOCATION: BOURNE

PERMANENT: Mon-Weds 0530-1730hrs, Thurs-Sat 0530-1730hrs - 3-days a week, rotating

SALARY: £22-24K

JOB PURPOSE:

This role requires a tenacious and proactive materials & goods in operative, who demonstrates pride in their attention to detail. The primary responsibility of the role is working with raw material and goods inwards to ensure necessary functions are carried out correctly.

Key Accountabilities:

  • Deliver to on-time supply of purchased and in house goods whilst providing cover for the roles of procurement
  • Along with assisting the day to day operations and warehouse functions
  • Maintaining good housekeeping at all times with the warehouse
  • Demonstrate health and safety awareness

QUALIFICATIONS:

Educational and professional:

GSCE Maths & English or equivalent

KNOWLEDGE, SKILLS, EXPERIENCE:

  • No specific skills or experience required as full training will be given
  • Forklift counterbalance advantageous

BEHAVIOURS:

  • Able to demonstrate a positive attitude
  • Good attention to detail
  • Able to work flexibly and cooperatively and as part of a team
  • Able to communicate effectively
  • Proactive approach
  • Keeping an eye on consumables
  • Checking price / order confirmations

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Rachel.Sheehy@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Save Full details