SERVICE ENGINEER / REPUBLIC OF IRELAND - PERMANENT VACANCY
Location: Dublin
Job type: Permanent contract
Hours: Monday to Friday 08:30am - 17:00pm
Salary: € 41,250 per annum
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Service Engineer on a permanent contract.
Reporting directly to the Services Manager, you will work closely with the Exeter based Service Team being responsible for the completion of warranty and annual service work for Gas, Electric and Solid Fuel Heating Appliances. This role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.
Alongside warranty work, the role will include carrying out maintenance of the companies appliances within the dealer's showrooms and completing chargeable annual servicing and repair work for customers with the aim to retain the customers servicing requirements for the next year.
Although the role will cover a pre-determined area, travel to most areas of the Republic or Ireland will be necessary and may involve being away from home up to 4 nights each week. You will be provided with a fully equipped van, laptop /iPad, test equipment and tools.
Travel to the UK for training and team meetings will also be required on occasions.
Duties as a Service Engineer:
To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit.
To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer.
To up sell chargeable service work whilst on site and take payment using the supplied payment terminals.
To document and report on all calls and problems identified in the field to the technical department in an accurate and timely manner.
To ensure the end user's safety in accordance with all the relevant regulations for installation and use.
To issue any safety notices if required and to inform the relevant personnel.
To ensure faulty parts are returned adequately labelled for testing.
In addition to these functions, employees are required to carry out such other duties as may reasonably be required, this will include annual product training events for our retailers and/or other group staff.
To be responsible for ensuring the vehicle supplied is also kept in a clean and tidy condition. Furthermore, you will need to keep all servicing and maintenance up to date, including regularly checking the oil and water levels.
Operational details:
Service calls will be detailed on The Engineer Portal which will contain all of the information required for the call.
The service engineer is responsible for recording all of the tests and work carried out as well as the faults found. This recording will need to be completed on the laptop/iPad and uploaded regularly to our Sales Logix database via the Service Engineer portal.
The service engineer is responsible for taking payment on site for any chargeable call outs.
Essential requirements:
Full driving licence .
Good verbal communication skills in a face to face environment.
Being naturally customer focused, with a desire to provide excellent customer service.
Be confident in discussing payment requirements with customers face to face.
Proactive approach to keeping records and reports up to date.
Diplomatic nature to ensure company policy is followed and customers are left satisfied.
Knowledge of software programmes including email and Word.
Flexibility to carry out a wide ranging role that will vary across the year.
The Service Engineers are required to have and maintain the following training certificates to carry out the work:
To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875.
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