Production Coordinator

Tewkesbury

Permanent

Salary: £21-25k negotiable depending on skills and experience.

Hawk 3 Talent Solutions are looking to recruit a Permanent Production Coordinator for their client, a specialist manufacturer based in Tewkesbury.

Role Responsibilities:-

Production

• Provide administrative support to ensure that all systems are maintained in an effective, up to date and accurate manner
• Run mateff reports to manage material yields
• Update the TMS anomalies in line with payroll demands
• Produce and display all production KPI's
• Holiday planning and administration of overtime
• Compile data to assist the management team with any performance management
• Support process improvement activities
• Involvement in the site maintenance program
• Support the planner and cover in their absence
• Type correspondence, reports, and other documents
• After the appropriate training conduct company quality/risk/other audits
• Help coordinate the maintenance, and updates required for SOP WI documents
• Health and safety
• Taking reasonable care for the health and safety of self and others and working with due regard to the responsibilities detailed in the company's Health & Safety Policy Statement.
• Take the lead with regards to any H&S issue throughout the department, ensuring that all staff are complying with the company procedures.

Knowledge, Skills and Experience

• 2-3 years of relevant administration responsibility
• Experience of networking across multi-site organisation
• Attention to detail and a high level of accuracy
• Effective verbal and listening skills
• Effective written communication skills
• Negotiation skills
• IT literate to intermediate level on excel, work, outlook.

To Apply please follow the application process for the site this job is advertised on or email your CV to Brooke.Gilmore@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Customer Service Administrator

Thirsk YO7

£22500

Commutable from York, Northallerton, MIddlesborough, Malton

Permanent role

Hours 8.30am – 5pm

Hawk 3 Talent Solutions are currently looking for an experienced office Customer Service Advisor to join a client based in Thirsk, North Yorkshire.

You will be closely with the Commercial Team.

Duties

• Manage reception area and look after visitors
• Answers phone calls and transfers them as necessary
• Manging diary for conference room meetings, booking rooms, and planning refreshments
• Hotel Bookings for various functions
• Taking orders / enquiries over the phone from customers and sales reps
• Inputting orders onto the system
• Inputting production data
• Using in house computer system to create new and update customer accounts / entering end of month stock take and daily data input
• Assisting in all aspects of day to day administrative tasks and maintenance of administrative systems, policies and procedures to enable the company to operate effectively and efficiently to provide high level administrative support.
• Maintains stock and orders office supplies as needed
• Taking HSE ownership of themselves, others & activities within their areas of responsibility and raising all HSE concerns they become aware of, outside their areas of responsibility, with relevant managers.

Skills/Knowledge/Experience

• Previous experience of working in a Office Customer Service role
• Attention to detail
• Organised
• Great communication skills

Closing date is 9.9.2022 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com  By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Job Title: Customer Service Administrator

Location: Outskirts of Cardiff

Job Type: Full Time / Fixed Term Contract (1 year maternity cover)

Hours: Mon - Thurs - 8am - 4:30pm - Fri - 7:30am - 2pm

Job Purpose

Customer Services Administrator is the first point of contact to customers to meet their needs and ensure that they get maximum value from the business (dealing with inquiries via phone calls, emails and resolving them).

Customer Services Administrator is responsible for effectively administering the data entry requirements for the quotation process in line with the sales order process and for providing Admin support for other Commercial Team Members.

Responsibilities

· Pivotal role assisting between Customer, Supplier, Design, Purchasing, Production Scheduling, Accounts and Senior Management.

· First point of contact for customers assisting with any queries or redirecting calls to the relevant person/department.

· Cross-checking each quote and DFAs against the customer PO or all customer enquiry requirement correspondence prior to raising orders to reduce errors, remakes and customer complaints.

· Ensure purchase orders are or agreed customer reference numbers in place for each Customer Order to prevent delay of payment.

· Accurate raising of sales orders in line with customer requirements i.e. phasing

· Accurate monitoring of the contract review, contract review amendment and delivery improvement request processes ensuring they are actioned and returned from Design, Purchasing & Scheduling within 72hours (unless large project) ready for customer acknowledgement.

· Issuing customer delivery acknowledgements

· Issuing transport booking requests to the Logistics Administrator in line with customer delivery expectations and vehicle/offload restrictions.

· Assisting Accounts with internal enquiries, dispute investigating & credit reporting.

· Raising and assisting with the investigation of customer complaints and resolving in a timely manner.

· Maintaining the sales order backlog ensuring all orders are shipped and invoiced and closed from previous week.

· Record and maintain data accurately to assist department reporting i.e. Orders raised, 'free of charge' orders, credits to be raised, CRM.

· End of month, ensuring all orders are shipped, invoiced, and closed on the last working day of each month.

· Work within the guidelines laid out in current Eurobond procedures/working practices i.e. credit control.

Key discipline

• Compliance with order processing with the department disciplines.
• Maintain sales order backlog.
• Maintain and monitor the contract review processes.
• Input and resolution of customer complaints.
• Team working.

Hawk 3 Talent Solutions are operating as an employment agency

To Apply please follow the application process for the site this job is advertised on or email your CV to Brooke.Gilmore@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.