Jobs in Business Support
Do you have what it takes to work in a Business Support role? We don’t mind telling you that a highly skilled support team handling customer service, administration, and back-office functions is crucial to any business’s success, no matter what industry sector. So, whether you’re taking your first steps into the world of work, or you’re an established business support professional, if you’re passionate about looking after customers, systems, or internal processes, then we’re here to help with your next career move.
Some of the roles we recruit for include:
- PA / Secretarial
- Helpdesk
- Reception / Switchboard
- Project Support
- Facilities
- Customer Support / Call Centre
- Customer Support Management
- Operations / Office Management
- Sales / Technical Administration
- Contract Administration / Management
Browse and apply for jobs in Business Support
Senior Business Analyst
Senior Business Analyst
Leeds, West Yorkshire
£40,000 - £46,000 per year
Permanent Role 30hrs per week (choose your own hours)
Office Based
Your working week will be 6 hours per day with an agreed start time between 8am - 10am Monday to Friday.
Hawk 3 Talent Solutions at looking for an experienced Business Analyst to join a lovely, friendly company based in Leeds.
The Role
As a Business Analyst, you'll listen to and translate cross-departmental stakeholder needs into high-level technical specifications, designing and developing recommended solutions and consulting with senior management to ensure smooth implementation. Whether battling large system processes or leveraging our home-grown suite of products, you help colleagues work faster and customers access our systems more efficiently.
The internal suite of products and processes impact colleagues in every department, including the Contact Centre, Litigation, HR, Finance and more. The client invests heavily in engineering excellence through their teams and the Business Change team are a crucial component as a Business Analyst, you'll pave the way for best-in-class and enterprising solutions.
Duties of the Senior Business Analyst
- Researching, reviewing and recommending business solutions
- Supporting best practice across the business and being a champion for the change process
- Nurturing relationships with business-wide stakeholders and managing relationships between developers, business teams, and suppliers
- Developing change scope and objectives, involving all relevant stakeholders to ensure feasibility
- Analysing, mapping, creating and improving business processes and workflows
- Translating business requirements into appropriate change specifications
- Performing risk and issue management to minimise change risks
- Handling multiple projects from start-up through to transition and into support
- Creating and managing test plans and scripts, conducting functional testing, co-ordinating and documenting results
Skills/Knowledge/Experience of the Senior Business Analyst
- At least 2 years' experience in analytical role(s) in a business environment
- At least 18 months experience in mapping processes and workflows
- A proven track record working collaboratively with Software Developers within an Agile framework
- Experience in the drafting of User Stories to a high standard within Atlassian's Jira or similar
- Experience of project delivery within prescribed timeframes
- Strong verbal and written communication abilities
- Interpersonal, consultative and negotiation skills
- Experience working with case management systems (desirable not essential)
- Experience in working in a financial, customer services or legal services environment (desirable but not essential)
Fantastic Benefits on Offer
- Lifestyle Rewards
- 30 hour working week
- Free City Centre Parking
- 22 days Annual Leave Bank Holidays
- On top of that, additional Paid Leave for your Birthday
- Christmas Eve and New Year's Eve paid leave (when falling on a working day)
- Flexible Holidays - a number of which can be taken hourly
- Holiday Exchange - buy / sell holiday
- Extra holiday for length of service - 1 extra day after 3, 4 and 5 years
- Manager's Cheer - monthly financial reward and recognition for going above and beyond in your role
- Enhanced Maternity / Paternity / Adoption Pay
- Business-casual dress code
- Financial Rewards
- Punctuality and attendance-based financial rewards
- Death in Service Benefit - 4 times annual salary
- My Staff Shop - a wide range of discounts and savings at UK retailers
- Travel Support - free parking, bus discounts, cycling facilities
- Leeds Credit Union - Christmas Savings Scheme
- Contributory Pension Scheme
- Personal Growth
- Learning & Development Allowance - paid time to learn in work
- Professional Qualifications - financial and study support
- Health Rewards
- Free Gym Membership
- Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs
- GP Anytime - access to 24/7 prescribing GP for you and your family
- Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions
- My Wellness Portal and Thrive Wellness App
- Engagement Rewards
- Team Events - bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!
- Regular charity fundraising including fun games, food, raffles, auctions and more
Closing date is 21.04.2023 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it's client.
To Apply please follow the application process for the site this job is advertised on or email your CV to Jade.Lawlor@hawk-3.com or call Jade on 07526 166809 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Administrator
Administrator
York North Yorkshire
£21000 plus AAT and ongoing professional study support
Permanent role Office based
Monday to Friday 37.5hrs per week between the hours of 7.30am - 5pm
(e.g. you could work 7.30am – 3.30pm or or 8am – 4pm or 9am – 5pm whichever suited you)
Hawk 3 Talent Solutions are recruiting for a Administrator to join a large finance team in York.
The Role
This role would suit a strong administrator looking to get into Accounts Purchase Ledger or someone with Purchase Ledger experience that would like to develop their skills.
You will be managing several purchase ledgers
Duties
- To maintain the purchase ledger
- Paying of invoices
- Clearing debit balances
- Invoice processing
- Setting up new supplier accounts
- Statement reconciliations
- Reconcile credit card accounts
- Dealing with supplier enquiries
Skills/knowledge/experience
- Strong Admin skills
- Attention to detail
- Previous accounts or book-keeping experience would be an advantage
- Organised
- Team Player
Benefits
- Cycle to work scheme
- Free onsite parking
- Death in Service benefit
- 25 days hols
- Health Cash Plan
- Study Support
If you would like to apply for the role Administrator then please email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946
Closing date is 18.4.2023 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
IT Infrastructure Engineer
IT Infrastructure Engineer
Grimsby Lincolnshire DN31
£35k - £45k
Permanent role
This role is Monday to Friday Shifts 06:00-14:00 or 08.30-17:00 plus call-out hours when required.
Hawk 3 Talent Solutions are looking for an experienced IT Infrastructure Engineer to join a manufacturing company based in Grimsby, Lincolnshire.The Role
The IT Infrastructure & Operations function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.
Duties
Be part of the team maintaining a shift rota and cover to support the business in and out of agreed hours.
Develop and support the Infrastructure for IT & Operational Technology across the plants.
Work to agreed service-level & operational-level metrics.
Follow and strive for continuous improvement of the incident, problem, change & capacity management processes.
Build and maintain relationships with all members of IT to advance the use of your own knowledge to all levels of IT.
Highlight any trends, and work as part of the team to develop action plans for improving services & proactive management of services.
Stay up to date on IT operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact.
Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.
Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.
Ensure third party organisations are managed effectively and in line with our SLA.
Work with other IT support teams effectively to efficiently resolve service issues.
Escalate serious or recurring service impacts to the management team to address recurring service issues.
Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.
Respond to incidents in and out of hours.
Skills and Experience Required
• An inquisitive mind with ability to see and solve basic problems.• A strong Team work ethic but the ability to work on your own.• Ability to communicate information clearly.• Not fixed to a 9-5 job.• Has a Continuous Improvement mindset• A strong desire to learn and develop within an IT function• Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism.• Preferred - Knowledge of IT Data centres/server tools and best practices• Demonstrates relevant IT literacy.• Work on their own initiativeEssential
• A full driving licence & open to travel as needed.• Work as part of the 24/7 cover for off-hour support when necessary.• Experience in troubleshooting software and hardware platforms.
Closing date is 10.4.2023 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.
To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
IT Infrastructure Engineer
IT Infrastructure Engineer
Malton North Yorkshire YO17
£35k - £45k
Permanent role
This role is Monday to Friday Shifts 06:00-14:00 or 08.30-17:00 plus call-out hours when required.
Hawk 3 Talent Solutions are looking for an experienced IT Infrastructure Engineer to join a manufacturing company based in Malton, North YorkshireThe Role
The IT Infrastructure & Operations function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.
Duties
Be part of the team maintaining a shift rota and cover to support the business in and out of agreed hours.
Develop and support the Infrastructure for IT & Operational Technology across the plants.
Work to agreed service-level & operational-level metrics.
Follow and strive for continuous improvement of the incident, problem, change & capacity management processes.
Build and maintain relationships with all members of IT to advance the use of your own knowledge to all levels of IT.
Highlight any trends, and work as part of the team to develop action plans for improving services & proactive management of services.
Stay up to date on IT operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact.
Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.
Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.
Ensure third party organisations are managed effectively and in line with our SLA.
Work with other IT support teams effectively to efficiently resolve service issues.
Escalate serious or recurring service impacts to the management team to address recurring service issues.
Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.
Respond to incidents in and out of hours.
Skills and Experience Required
• An inquisitive mind with ability to see and solve basic problems.• A strong Team work ethic but the ability to work on your own.• Ability to communicate information clearly.• Not fixed to a 9-5 job.• Has a Continuous Improvement mindset• A strong desire to learn and develop within an IT function• Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism.• Preferred - Knowledge of IT Data centres/server tools and best practices• Demonstrates relevant IT literacy.• Work on their own initiativeEssential
• A full driving licence & open to travel as needed.• Work as part of the 24/7 cover for off-hour support when necessary.• Experience in troubleshooting software and hardware platforms.
Closing date is 10.4.2023 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.
To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
IT Support 2nd Line
IT Support 2nd Line Infrastructure
Leeds West Yorkshire LS11
£30k upwards depending on experience
Permanent role
Your working week will be 7 hours per day between 8.30am and 4pm, Monday to Friday, with some flexibility required for ongoing projects.
- Monthly patching updates (typically 6 hours on a Sunday once per month – paid at an overtime rate)
- Out of core hours Data Centre maintenance (typically 4 hours once per month – paid at an overtime rate)
Hawk 3 Talent Solutions are looking for an experienced 2 Line IT Support Infrastructure person to work alongside and experienced IT team based in Leeds, West Yorkshire.
The Role
You will be providing 2nd and occasional 3rd line user support for internal tools and technologies. You will be part of a team that contributes to longer-term technical projects and process improvement.
Duties
- Providing bespoke IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Providing basic technical support at network level: WAN and LAN connectivity, routers, firewalls and security
- Implementing basic remote access solutions and providing support on Citrix
- Collaborating with experienced colleagues to build and maintain an Azure cloud platform
- Liaising with our IT Development and Business Change teams to ensure newly built technologies can be tested and smoothly implemented into the business
- Ensuring any IT support changes required are documented and implemented to ensure we deliver the best performance for the new technology
- Monitoring the remote management system alerts and notifications and respond accordingly through service tickets
- Managing and maintaining the companies approach to Network Security, including monitoring industry news and ensure all platforms are protected.
- Communicating with internal stakeholders as required, keeping them informed of incident progress, as well as notifying them of impending changes or agreed outages
Skills/knowledge/experience
- Windows Server 2012
- Advanced knowledge of Storage Arrays
- Advanced knowledge of LAN/WAN/routers
- Firewalls and Security Advanced knowledge (ideally SonicWALL)
- Linux
- Citrix
- SQL Server
- MS Exchange
- Active Directory
- Microsoft Azure Platform
Excellent Benefits Package Available
Lifestyle Rewards
- 35 hour working week (depending on your role)
- 22-27 days Annual Leave Bank Holidays
- Additional Paid Leave for your Birthday, Christmas Eve and New Year's Eve
- Flexible Holidays – leave can be bought, sold and taken hourly
- Extra holiday for length of service
- Enhanced Maternity / Paternity / Adoption Pay
- Business-casual dress code
Financial Rewards
- Punctuality and attendance-based financial rewards
- Financial reward and recognition for memorable moments throughout Your employment, including length of service milestones and key life events
- Monthly financial reward and recognition for going above and beyond in your role
- A wide range of discounts and savings at UK retailers
- Travel Support - free parking, bus discounts, cycling facilities
- Death in Service Benefit - 4 times annual salary
- Contributory Pension Scheme
Personal Growth
- Learning & Development Allowance - paid time to learn in work
- Professional Qualifications - financial and study support
Health Rewards
- Free Gym Membership
- Health Cash Back Plan - generous cash back towards every day health costs, including dental, optical, wellbeing and combined therapy
- GP Anytime - access to 24/7 prescribing GP for you and your family
- Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions
Engagement Rewards
- Events - bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!
- Regular charity fundraising including fun games, food, raffles, auctions and more
Closing date is 18.4.2023 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.
To Apply please follow the application process for the site this job is advertised on or email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946 By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Senior Topographical Surveyor
Are you an experienced Topographical Surveyor Looking for a new opportunity ?
Would you like to work for one of the UK`s leading Facilities Management businesses ?
Working for a leading Independent Connections Provider, specialising in designing and installing new and upgraded electricity connections to business, industry and commercial properties. Offering the highest quality for the best value and have a proven track record of quality and safety. Providing all of its customers a full project management and delivery service from initial design to the final switch-on.
About the role
The post-holder will be responsible for providing a range of topographical survey activities to the survey team and the delivery of site based topographical and/or underground utility surveys. The role will involve all field-based data gathering and office-based processing to produce high quality/ accurate survey. Periods of work away from home and lone working will be required.
Rewards
Including a generous holiday allowance, a company pension scheme, and a company performance bonus scheme.
Key responsibilities
- Working with both Land and Utility Surveyors to deliver detailed survey deliverables and reports to meet client requirements
- Working in AutoCAD / similar producing 2D and 3D models and composite drawings
- Use of Trimble survey instruments
- Measured building surveys
- Topographical surveys
- Underground utility surveys and asset surveys
- Use of Trimble Business Centre and either SCC or N4CE survey packages
- Client liaison and customer management
- Production of Health & Safety and Environmental relevant paperwork and protocols for site-based activity
- Nationwide UK coverage
- Emergency survey works for critical infrastructure projects
- Support the Head of Survey on designated tasks.
Skills and Experience
- Experience with current total station, GPS and GPR instrumentation
- Experience of delivering a survey from field to office and processing the work on the AutoCAD in both 2D and 3D
- Good knowledge and understanding of survey standards such as RICS, TSA and PAS128
- 10 - 12 years relevant experience in similar role
- Use of electro-detection and GPR equipment for tracing utilities
- Working knowledge of Trimble survey equipment and Trimble business centre software
- Good computer skills
- Good geographical knowledge of the UK
- Minimum site operative CSCS, preferred Gold card CSCS
- Minimum Operative Level NRSWA
- Qualification in Land Surveying
Closing date 18.03.2023
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to craig.cartwright@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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