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Aftercare Advisor

Job description
  • Bridgwater, Somerset, England
  • Temporary,
  • undefined,
  • 8461
  • 01/05/2025
Job description

Aftercare Advisor

Bridgwater

£25k

LONG TERM TEMPORARY 

Working hours : Monday - Friday 0830-1630 ( Hybrid )

Hawk 3 Talent Solutions is seeking a proactive and professional Aftercare Advisor for our client based in Bridgwater. If you are confident and have a passion for a customer service , this opportunity is for you!

 

Key Responsibilities

Respond promptly, politely, and professionally to product-related queries via email, phone, and social media.

Manage the warranty order cycle through our ERP system, including:

Providing accurate product information and fitting advice.

Determining warranty status and processing replacements or spare orders.

Monitoring order status and liaising with engineers and couriers.

Communicating any issues or delays effectively to customers.

Coordinate engineer visits and manage the entire process, including:

Scheduling with customers and third-party engineers.

Analysing engineer reports to provide optimal resolutions.

Following up on all queries and ensuring customer satisfaction.

Handle complaint management and warranty investigations.

Stay updated on company procedures, terms and conditions, and customer contract agreements.

 

About You: 

Previous experience within an After Care / Service role.

Strong communication skills with a focus on building lasting relationships.

Ability to multitask in a fast-paced environment.

Detail-oriented and committed to delivering service excellence.

Closing date is 01.06.2025

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Jade.Lawlor@hawk-3.com.  By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

 

If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy